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Consumer Complaints

BBB Accredited Business since 01/01/1985

First National Bank Omaha (Headquarters)

Phone: (402) 346-3626

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Customer Complaints Summary

137 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues10
Billing / Collection Issues63
Problems with Product / Service64
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints137

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (137)BBB Closure Definitions
11/27/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: None of the Above - Refund or Exchange Complaint Issue

Complaint: I enrolled in auto pay. was enrolled for two months and they sent me a late notice. they said I dropped the auto pay I said no I did.nt.
they need to refund my late charge. they said I dropped it I did not. I was enrolled in auto pay they said I dropped and I didn't

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

06/09/2014Problems with Product / Service
05/09/2014Problems with Product / Service
05/09/2014Problems with Product / Service
05/09/2014Billing / Collection Issues
Page 1 of 23
06/06/2014Problems with Product / Service
06/06/2014Billing / Collection Issues
04/29/2014Advertising / Sales Issues
01/10/2014Billing / Collection Issues
12/12/2013Billing / Collection Issues
Page 1 of 5

Industry Comparison| Chart

Banks, Deposit Protection, Real Estate Services, Estate Planning & Management, On-Line Financial Services, Trust Companies, Retirement Planning Service, Mortgage Brokers, Real Estate Loans, Loans - Small Business, Loans, Investment Securities, Investment Advisory Service, Annuities, Financing, Financial Planning Consultants, Credit Cards & Plans


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