BBB Customer Review for Doug's TV Repair
This consumer had a Negative experience with Doug's TV Repair located in Madison, TN.
I called Doug up and told him my house had been hit by lightning and I had 5 tv's that needed to be looked at and my insurance adjuster needed a report that included the problems found and the repair or replacement costs. He said he could do this and had done this many times. He showed up and started taking the back covers off the tv's one at a time.
He got into one tv and there was a small plastic plug with about 10 or 15 wires burnt really bad and said that was the problem. Looked at another tv just like it and it was totally dead. Said he could make one tv out of the two of them. He went on to the next tv and found an electronic board in there with a few capacitors that were swollen up and he said that that was the problem with that particular tv. He plugged in two other tv’s and saw that they worked, and said that there was no problem he could find with them, even though I told him they started stinking after a few hours of being turned on.
So at one point he said that the board with the capacitors swollen up could be fixed by replacing that bad board in it for $80. So I asked him if that will fix it for sure. He said he didn't know, that it was impossible to tell without replacing the board and going from there. I told him that my insurance adjuster needed a final repair cost or a replacement cost. But he kept on saying that he didn't know whether or not that replacing that board would fix it completely. I then said that a new tv like it at a large club retailer was $498 and that he needed to either show that a definite fix was possible with a certain cost or recommend that it needs to be replaced, especially since he couldn't say that replacing one thing in the tv would definitely fix it.
I told this guy that the other two tv's, the ones he says had no problems at all, stank of a burning smell when you turned them on for a few hours. He never did that nor could have since he was in and out within the hour. He only tried to turn them on to see if they would turn on or not, thinking like a lot of people that if lightning hits something, it doesn't work anymore.
So he ended up refusing to write a report saying what the problems were, or recommendations of any kind. Just an invoice for coming out to my house. So I said then what caused all this damage then? No real answer was given. I said to him then that I asked if you could come look at my tv's after the lightening hit my house and make the report for my adjuster telling the problem, repair cost or replacement cost and you said you'd done it many times before. So what's the problem? No real answer. This was on the third of five tv's to look at. I stopped him and asked him how much was the bill so far. He grumbled "$60". I paid him and threw his butt out of my house.
He was a real idiot to say he could do the job and come out looking like it was his first day on the job and had never done a report for an insurance company, and this was Doug, the owner of the company. He's is the type of young kid that you could imagine him sitting around all day gaming and if your daughter brought him over as her new boyfriend you'd throw him out and ground her for life. He was short with customers that called him on his cell phone while at my house, treating them like they were inferior because they didn't know what he thought he knew about tv's. Condescending is the word.
And as far as no sign of lightning surge? My insurance adjuster paid $2160 to replace the blower motor, controller board, transformer, and capacitor in my furnace. Why? Blower motor megged bad. Why? Burnt out windings, from probable surge. Three computers and two monitors found to be bad by reputable computer repair shop. Damage caused by probable surge. Alarm system and 9 camera security system both damaged and diagnosed by reputable security system company. Probable damage found to be caused by lightning surge. Directv dvr damaged and replaced by Directv. Escalated claim department replaces dvr that stinks to high heaven of burning smell. Magically, the smell goes away.
But this is the kind of idiot he really is. Two months after the day he was at my house, on the very day I posted the first review about this on a well-known subscription review site, along with other free review sites, he files a police report saying that I pulled a gun on him at my house and threatened to kill him if he didn't file a false insurance claim for me. I called the South Precinct and talked to a detective there and sure enough, he did file the report, but the detective said it wasn’t taken too seriously since it was two months after the fact. How scared could he be?
In other reviews I posted about this, Doug says that he has called all of his tv repairman buddies around town to warn them about me. Also, at every review site I posted this review, somehow the same screen name person went to just about every review and posted how honest and great of a guy Doug was to make up for my bad review.