Business ProfileforBrookdale Senior Living - Headquarters

Once a quarter staff forget to order refills of medication. 2 times it has been for my father's pain medication which has caused him to go into withdrawal \and the response I get is "we called the doctor", "we called the pharmacy," "we don't know when it will get here." My father now sees a pain management specialist. I have no idea when that started, what he is providing/prescribing, I don't have his name, they can't tell me when he comes. They've told me he provides injections - of what, I don't know, it's not on his med list. Two weeks ago they added an additional medication but didn't tell me. I found out through my father (who has dementia) when he was convinced that they stopped his regular pain meds for this new one. There's been days I've been there and water to resident's rooms is shut off for hours. The staff were allowed to leave and go to the gas station next door to use the restroom. The residents were not. I happened to be there when a resident was asking and the head nurse told her, "I called maintenance, there's nothing else I can do. I don't know anything else." My father's AC broke on a Friday. The maintenance guy wanted to leave early and said he would fix it on Monday. We live in Florida, it was summer. I learned about this when my dad called and asked me to bring him a fan. We got there and it was over 80 degrees in his room and none of the staff knew that there was a problem, there was no after hours maintenance procedure/number to call. They said he could go sleep in the empty room next door that had AC. We refused to leave until it was dealt with. The maintenance man had to come back in, told us he couldn't fix it, after my husband threatened to call and report senior neglect they magically found a new AC unit and installed it. The new Health Service staff accosted me in the hall saying we needed to go over my father's annual review but is now saying we don't need to meet until May. -10/10 Stars, do not recommend.

We are aware our District Director of Operations and District Director of Clinical Services have reached out, and we appreciate you taking the time to speak with them about your concerns.