BBB Business Review

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BBB Accredited Business since 12/02/2013

True Friends Moving Company, LLC

(855) 668-3615View Additional Phone Numbers1104 Old Hickory Blvd, Old HickoryTN 37138-2839 Send email to True Friends Moving Company, LLC

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Description

This company offers full service residential and commercial moving services.

BBB Accreditation

A BBB Accredited Business since 12/02/2013

BBB has determined that True Friends Moving Company, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised True Friends Moving Company, LLC's rating include:

  • Length of time business has been operating.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service10
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 11

Additional Complaint Information

The company has indicated they would like the opportunity to speak with consumers before complaints are filed with BBB. Consumers are asked to contact Chris Knowles directly at 615-484-5781. BBB suggest allowing the company 72 hours (excluding weekend and holidays) to address the concerns before filing a complaint with BBB.

Customer Reviews Summary Read customer reviews

12 Customer Reviews Customer Reviews on True Friends Moving Company, LLC

Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 12 Customer Reviews

Additional Information

top
BBB file opened: 12/03/2012Business started: 01/01/2012
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Chris Knowles (Founder & President)
Business Category

Movers, Packaging Materials, Piano & Organ Moving, Packing & Crating Service, Moving Supplies, Moving Services - Labor & Materials, Movers - Office, Delivery Service, Moving & Storage Company, Travel & Moving Services, Relocation Service

Service Area

Serving All of Greater Nashville and across the State of TN

Industry Tips
Moving - Selecting a Mover

Customer Review Rating plus BBB Rating Summary

True Friends Moving Company, LLC has received 4.7 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.