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Consumer Complaints

BBB Accredited Business since 04/30/2013

MC Granite Countertops, LLC

Phone: (615) 457-4000

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
07/08/2013Problems with Product / Service | Read Complaint Details
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Complaint
The company gave me an invoice for work to be done, then changed the price after they got here and now refuse to refund the down payment of 725.89.
On 6/04/2013 the company gave me an invoice for work to be done insalling some countertops. When the rep got here to make a template of the project, they said the price had changed. I told them that i would no longer want them to do the work and asked for a refund and they said i would have to pay them to get a refund on my down payment od 725.89.

Desired Settlement
A full refund.

Business' Initial Response
A refund check for the full amount was sent to the consumer.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.