Business ProfileforElectronic Express, Inc.

Purchased a ******* washer, dryer and fridge from the Electronics Express Store in *********** back in April of 2023. Our salesman was the Store Manager, *****************. At the time of sale, we were told that there was a 10% rebate going on these appliances, of which we only ever received about ****% from *******. The fridge we purchased was one of their ******* **************, and we were advised that there was a lead time for the panels of about 1-2 months. I kept calling and checking as the months ticked by with no progress nor any expectation from the store for a delivery date or lead time. Finally, in July I was told that 1 of 4 of our panels had arrived, and the remaining 3 were scheduled by ******* to arrive by the end of July, which they did. The store manager arranged for delivery to be made today 8/3 with the entire purpose and expectation that we could get all of our panels delivered and installed today. When the delivery truck showed up, they only had the 3 panels that arrived recently. I went to the store and told them the situation, and they advised they weren't sure why we were told the middle panel was in, that they had extensive backorders on that panel and had no lead time from *******. I have called corporate and discussed with the deliveries department, with no solutions offered. This is a terrible way to conduct business especially if you have no initiative or concern to make things right with the customer when you mess up. The Decatur store employee I spoke with was not surprised by my problem as he said he has dealt with multiple complaints of this nature regarding the Store Manager, *****************. We just want our stuff. We spent over $4,000 with this store and have been left to feel as if once they have your money, they don't really care what happens after that. We would even accept a different color than what we ordered if we could get one that works for us, but so far no help with that either.