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      Country
          Country

          Find a Location

          Electronic Express, Inc. has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Electronic Express, Inc.

              418 Harding Industrial Dr Nashville, TN 37211-3106

              BBB Accredited Business
            • Electronic Express, Inc.

              2101-A North Gallatin Rd Madison, TN 37115

            • Electronic Express, Inc.

              Cool Springs 2000 Mallory Lane Franklin, TN 37067

            • Electronic Express, Inc.

              Murfreesboro Town Center Murfreesboro, TN 37133

            • Electronic Express, Inc.

              819 South James M. Campbell Blvd. Columbia, TN 38401

            Business ProfileforElectronic Express, Inc.

            Electronic Equipment Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.46/5stars

            Average of 28 Customer Reviews

            Customer Complaints

            70 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/21/1992

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            We offer everything from TV's to Appliances, Mattresses, Housewares, Smart Home, Health & Fitness Equipment, Car Audio, Headphones and more. We stock over 2000 models.

            Business Details

            This is a multi-location business.

            Find a Location

            Electronic Express, Inc. has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Electronic Express, Inc.

                418 Harding Industrial Dr Nashville, TN 37211-3106

                BBB Accredited Business
              • Electronic Express, Inc.

                2101-A North Gallatin Rd Madison, TN 37115

              • Electronic Express, Inc.

                Cool Springs 2000 Mallory Lane Franklin, TN 37067

              • Electronic Express, Inc.

                Murfreesboro Town Center Murfreesboro, TN 37133

              • Electronic Express, Inc.

                819 South James M. Campbell Blvd. Columbia, TN 38401

              BBB File Opened:
              7/16/1986
              Years in Business:
              38
              Business Started:
              10/1/1985
              Business Started Locally:
              10/1/1985
              Business Incorporated:
              10/19/1987
              Accredited Since:
              6/21/1992
              Type of Entity:
              Corporation
              Alternate Business Name
              • Electronic Express Catalog
              • Electronic Express
              Hours of Operation

              Primary

              M:
              10:00 AM - 9:00 PM
              T:
              10:00 AM - 9:00 PM
              W:
              10:00 AM - 9:00 PM
              Th:
              10:00 AM - 9:00 PM
              F:
              10:00 AM - 9:00 PM
              Sa:
              10:00 AM - 9:00 PM
              Su:
              11:00 AM - 7:00 PM
              Business Management
              • Miss Haley Scoville, Account Manager
              • Mr. Foyaz Ahmed, Director of Accounting
              Contact Information

              Principal

              • Miss Haley Scoville, Account Manager
              • Mr. Foyaz Ahmed, Director of Accounting

              Customer Contact

              • Mr. Sam Yazdian, President
              • Ms. Robyn Yazdian, Treasurer
              • Mr. Abe Yazdian, Vice President
              • Mr. Lonnie Byrd
              • Miss Haley Scoville, Account Manager
              • Mr. Foyaz Ahmed, Director of Accounting
              Additional Contact Information

              Fax Numbers

              • (615) 259-9077
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              70 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/03/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Purchased a ******* washer, dryer and fridge from the Electronics Express Store in *********** back in April of 2023. Our salesman was the Store Manager, *****************. At the time of sale, we were told that there was a 10% rebate going on these appliances, of which we only ever received about ****% from *******. The fridge we purchased was one of their ******* **************, and we were advised that there was a lead time for the panels of about 1-2 months. I kept calling and checking as the months ticked by with no progress nor any expectation from the store for a delivery date or lead time. Finally, in July I was told that 1 of 4 of our panels had arrived, and the remaining 3 were scheduled by ******* to arrive by the end of July, which they did. The store manager arranged for delivery to be made today 8/3 with the entire purpose and expectation that we could get all of our panels delivered and installed today. When the delivery truck showed up, they only had the 3 panels that arrived recently. I went to the store and told them the situation, and they advised they weren't sure why we were told the middle panel was in, that they had extensive backorders on that panel and had no lead time from *******. I have called corporate and discussed with the deliveries department, with no solutions offered. This is a terrible way to conduct business especially if you have no initiative or concern to make things right with the customer when you mess up. The Decatur store employee I spoke with was not surprised by my problem as he said he has dealt with multiple complaints of this nature regarding the Store Manager, *****************. We just want our stuff. We spent over $4,000 with this store and have been left to feel as if once they have your money, they don't really care what happens after that. We would even accept a different color than what we ordered if we could get one that works for us, but so far no help with that either.
              Read More

              Customer Reviews

              28 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Consuelo M

              02/06/2024

              In August 2022 I bought a ******* stackable washing machine model WF45R6100AC/US. The washing machine tore up didn’t even make it two years. I have purchased the warranty and received a full refund for the cost of the washing machine. I called electronic express at the Hixson location and spoke with someone who I found out later was Patrick. Patrick insisted that I had to buy a brand new set even though there was nothing wrong with my dryer. He refused to even research and see what washing machine would be compatible with my dryer so that it could be stacked. He went on to tell me that the credit that I received from the warranty was in store credit only and could not be refunded so that I could find a unit that would fit my dryer. He also said that their delivery people would not install the dryer after they removed it because it was a liability . I couldn’t use any other parts because it’s a liability everything had to be brand new. He refused to do anything else. I ended up going to the Hamilton place location and they were very helpful and located a washing machine that would fit my dryer. After finding someone to help install this washing machine, I went to the Hixson location in person yesterday and spoke with Patrick again who was still adamant that I had to buy brand new set. He escalated the situation by trying to talk over me and not letting me complete a sentence. Was honestly there to purchase a washing machine. at one point I turned around to walk out of the store and he kept running his mouth. I asked him to please stop and told him I had already spent $2000 in that store and there was nothing wrong with my dryer and I was not buying another set. He kept going on and on about how I needed another set. At one point, he appeared to be smiling like he thought it was funny. Patrick only made the situation hostile. Even had the audacity to tell me he cared about me as I walked out the door which only escalated it. Found out from other locations, not true!

              Local BBB

              BBB of Middle Tennessee

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