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Find a Location

iConvertwireless has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforiConvertwireless

    Cell Phone Supplies
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.83/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/24/2016

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    6688 Nolensville Rd STE: 108223, Brentwood, TN 37027
    BBB File Opened:
    6/28/2012
    Years in Business:
    11
    Business Started:
    6/21/2012
    Accredited Since:
    8/24/2016
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Matt Barnes, Owner
    Contact Information

    Principal

    • Mr. Matt Barnes, Owner

    Customer Contact

    • Mr. Matt Barnes, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I had return authorization for 2 phones purchased. I sent the phones out, signature required, which were received at their location on January 23, 2023. Today is February 2nd. According to their return authorization I should have received a refund in 1-2 business days. I have been emailing for information over and over, the answer I keep getting is that they are short staffed. TRULY....I DON'T CARE! I WANT MY MONEY BACK. ***** tells me they are short staffed and **** keeps sending texts asking me to "come back soon". I sent a DEMAND over email yesterday, still no money back. We are talking close to $1,000. I'm not sure what happened to this company they used to be good. Also, they are falsely advertising their phones will work with a prepaid provider, that used to be the case, but no more, that's why the return in the first place.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lacey E.

    4 stars

    04/25/2022

    Got phone didnt work finally got back to me and are making it right by send another phone

    iConvertwireless Response

    04/26/2022

    Apologies for the difficulty *****!
    Thank you for allowing is to make it right.
    Thanks!
    Matt
    (Owner)
    Iconvertwireless.com

    Local BBB

    BBB of Middle Tennessee

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