Business ProfileforCarpet Den Interiors

We were required by our builder to use Carpet Den during the construction of our home in 2022. We moved in during July 2022, and began noticing cracks in our laminate vinyl flooring in September. We notified Carpet Den in October, and again in December. In January, some of the flooring was replaced. We noticed more cracks in other areas again in summer 2023, and again some areas were repaired. On our third complaint, we were told the flooring was a manufacturer defect, and a claim would be filed with the manufacturer. Instead of filing the claim, Carpet Den sent the same tech out to repair the same area-he again told us and his supervisor the flooring was defective. A complaint was filed with the manufacturer, who sent their own inspector out. They denied the claim. On Dec. 5 23 Carpet Den sent another tech and the installation supervisor to do their own inspection, and claimed our floors should not have failed the claim. We reached out to Carpet Den again January 4, and have not been able to get any clear information or response about our floors. We contacted the stores GM on January 8 and 12, and received a call back on the 12th, stating he would follow up on our claim; he did not call back. Not only do we have cracks in the flooring throughout the majority of our house, the flooring in our kitchen has been held down with tape for several months due to repeated inspections that involved moving the flooring and simply laying it back down. Throughout this process we have always had to be the ones to reach out to Carpet Den, often repeatedly, in order to get a response. At this point we have had cracked flooring in our brand new home for nearly 1.5 years, and would simply like our flooring to be replaced. We understand this is an issue with the flooring manufacturer (****) but also have to go through the retailer (Carpet Den) in order to get the issue fully resolved.