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Find a Location

CarSmart.net has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCarSmart.net

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/12/1998

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers automotive sales of all makes and service for Import and Domestic vehicles.

    Business Details

    Location of This Business
    1023 W Main St, Hendersonville, TN 37075-2820
    BBB File Opened:
    10/19/1998
    Years in Business:
    26
    Business Started:
    2/10/1998
    Business Incorporated:
    7/19/2002
    Accredited Since:
    10/12/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • CarSmart
    • CarSmart, LLC
    Hours of Operation

    Primary

    M:
    8:30 AM - 7:00 PM
    T:
    8:30 AM - 7:00 PM
    W:
    8:30 AM - 7:00 PM
    Th:
    8:30 AM - 7:00 PM
    F:
    8:30 AM - 7:00 PM
    Sa:
    8:30 AM - 7:00 PM
    Business Management
    • Mr. Guy Alfieri, President
    Contact Information

    Principal

    • Mr. Guy Alfieri, President

    Customer Contact

    • Mr. Guy Alfieri, President
    • Ms. Misty Bowling, Comptroller
    Additional Contact Information

    Fax Numbers

    • (615) 822-4449
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Xi C

    1 star

    06/19/2023

    Worst experience ever. If you don't want to spend money to be humiliated, please go to another place. I purchased an alfa romeo giulia here. Jonathan as a sale. I didn't watch the review in **** (I should do it before I purchase), just watch ******  review, I thought their service should be ok, so I didn't negotiate the price too much. But I was totally WRONG. After I paid the money, Jonathan deliberately ignore all my concerns about the car, and never reply the messages I sent to him. I was worried about the registration of my car because I know it's different in MA, so I sent several messages to him, he never replied again, so I called him and he seemed angry and impatient about my concerns, what's wrong with him? I am the buyer who also purchases the registration service from the dealership. I was never treated so badly as he did. He just told me their team will handle this because they had sold several cars to MA, then I waited. After about 1 and a half months I couldn't wait so I called them again, I found they didn't start it at that time! They don't know the procedure of the registration and just sent incomplete documents to the RMV, the RMV in MA requires an insurance stamp but they never try to reach my insurance company to do the registration. I don't know if he/they deliberately delay my registration, but this deserves 0 stars. I have also sent email to his manager Shawn, he also ignored my email deliberately. Besides, Jonathan told me I can only have 52 months of finance, but I want 12 months. (they want more money from the bank) Don't trust their words, if you feel uncomfortable or strange, just leave. And the cars, they claim it's good conditions, and do the service, the service cost them so much money. That's totally a lie, because the car's condition was not as good as they claimed, and the company who services the car has a deep relationship with CarSmart, so they can claim they "spend" lots of money on detailing the car. However, it's not.

    CarSmart.net Response

    06/20/2023

    *** ****,

     

    We are truly sorry about the experience that you've had.  We sent your title work out twice to the places that you provided to us, to which they were refused and returned.  We have tried to contact you through multiple methods of communication, which you have not responded to.  Your title work is in your possession.  We want to get this resolved just as much as you do.

    Local BBB

    BBB of Middle Tennessee

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