BBB Accredited Business since 01/24/2012
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A BBB Accredited Business since 01/24/2012
BBB has determined that Toyota Scion of Cool Springs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Toyota Scion of Cool Springs' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||7|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||3|
|Billing / Collection Issues||0|
|Total Closed Complaints||12|
Additional Complaint Information
In order to better assist their customers, Toyota of Cool Springs has provided BBB with the name of their General Manager, George Girjel, for consumers to reach for complaint assistance prior to filing a dispute with BBB. He can be reached directly at 615.614.8559 ext. 3183 or 615.790.8401.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Toyota Scion of Cool Springs
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Nashville, TN 37243
Type of Entity
Incorporated: February 2011, TN
Contact InformationPrincipal: Mr. George Girjel (General Manager)Customer Contact: Mr. Kris Krabill (General Sales Manager)Mr. Brian Watson (Collision Center Manager)
Auto Dealers - New Cars, Auto Air Conditioning, Auto Dealers - Hybrid Vehicles, Auto Body Repair & Painting, Auto Services - Oil & Lube, Auto Lube & Oil - Mobile, Auto Dealers - Used Cars, Auto Renting & Leasing, Wheel Alignment, Frame & Axle Service - Auto, Auto Diagnostic Service, Auto Parts & Supplies - New, Auto Repair & Service, Auto Repair - Maintenance, Tire Dealers, Auto Accessories, Transmissions - Automobile, Auto Electric Service, Auto Services, Auto Repair - Steering & Suspension, Auto Parts & Supplies - Used, Auto Service - Specialty Parts
Products & Services
This company offers new and pre-owned auto sales, service, repairs and parts.
Alternate Business NamesToyota of Cool Springs, TT of T. Franklin, Inc., Scion of Cool Springs
Industry TipsAutomobile - Transmission
Automobile - Repair
Automobile - Renting