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BBB Accredited Business since 01/24/2012

Toyota Scion of Cool Springs

(615) 614-8559View Additional Phone Numbers1875 W McEwen Dr, FranklinTN 37067-1783 Send email to Toyota Scion of Cool Springs

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BBB Accreditation

A BBB Accredited Business since 01/24/2012

BBB has determined that Toyota Scion of Cool Springs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Toyota Scion of Cool Springs' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

10 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Guarantee / Warranty Issues2
Problems with Product / Service3
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 10

Additional Complaint Information

In order to better assist their customers, Toyota of Cool Springs has provided BBB with the name of their General Manager, George Girjel, for consumers to reach for complaint assistance prior to filing a dispute with BBB. He can be reached directly at 615.614.8559 ext. 3183 or 615.790.8401.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Toyota Scion of Cool Springs

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 01/30/2012Business started: 05/01/2011
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tennessee Motor Vehicle Commission
500 James Robertson Pkwy., 2nd Floor
Nashville, TN 37243
(615) 741-2711
http://www.tn.gov/regboards/mvc/index.shtml

Type of Entity

Corporation

Incorporated: February 2011, TN

Contact Information
Principal: Mr. George Girjel (General Manager)Customer Contact: Mr. Kris Krabill (General Sales Manager)Mr. Brian Watson (Collision Center Manager)
Business Category

Auto Dealers - New Cars, Auto Parts & Supplies - Used, Auto Dealers - Hybrid Vehicles, Auto Lube & Oil - Mobile, Auto Services - Oil & Lube, Auto Services, Auto Service - Specialty Parts, Wheel Alignment, Frame & Axle Service - Auto, Transmissions - Automobile, Auto Repair - Maintenance, Auto Repair - Steering & Suspension, Auto Repair & Service, Auto Renting & Leasing, Auto Electric Service, Auto Diagnostic Service, Auto Accessories, Auto Body Repair & Painting, Auto Air Conditioning, Tire Dealers, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Products & Services

This company offers new and pre-owned auto sales, service, repairs and parts.

Alternate Business Names
Toyota of Cool Springs, TT of T. Franklin, Inc., Scion of Cool Springs
Industry Tips
Automobile Financing
Automobile - Renting
Automobile - Repair
Automobile - Transmission

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.