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Consumer Complaints

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Jeff Delong Repair Service

Phone: (615) 643-9583

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/22/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
FAILED TO RETURN TO INSTALL WARRANTY PART.
THEY ARE NOTANSWERING REPEATED PHONE CALLS.
PART WARRANTED BY HOME DEPOT. **** ****** CAME TO MY HOME ON AUG 4 HOME DEPOT SENT PART TO **** ****** ONE WEEK LATER **** ****** HAS YET TO INSTALL PART
THEY ARE NOT RESPONDING TO PHONE CALLS BY BOTH MYSELF AND HOME DEPOT

Desired Settlement
HAVE REQUEST HOME DEPOT SEND ANOTHER COMPANY

Business Response
Upon investigating this complaint it was found that the tech had left several messages for the customer. The customer didn't respond. **** called the customer on 09/04/2014 and never received a response back. Tech called customer on 09/04/2014 after speaking with the extended warranty company who provided a different phone number for customer. Customer refused to schedule an appointment, told the tech she didn't want to hear **** out of his mouth and hung up on him. After that phone call we called the extended warranty company back and they instructed us to close the call out, ship back the parts that were ordered and stated no service company should ever be talked to like that. We do understand that cell phones don't always send voicemails or receive all phone calls. We apologized to the extended warranty company but was unable to apologize to the customer due to the fact of the hang up.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.