BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 01/26/2009

US Imprints.com

Phone: (615) 221-1158Fax: (615) 221-1163

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/27/2015Problems with Product / Service | Read Complaint Details
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Complaint
False advertising
They confirmed my order of 20 frisbees for $36.24
#XXXXXXXXX. I was contacted the next day by a company rep ******** ******** When I honesty replied to her email that I wasn't a business only a
handicapped person that would be using the inexpensive frisbees to train my lab puppy she canceled my order and referred me to amazon.

Desired Settlement
Fill my order of 20 frisbees for 36.24 as their confirmation email said they would

Business Response
Contact Name and Title: ****, Director of Sales
Contact Phone: XXX-XXX-XXXX
Contact Email: ************@**************
We notified ****** on July 2nd to let her know that our site is set up to purchase 1 random printed sample to review the quality of the product and printing. If she wanted to order them blank or imprinted with her own logo there is a minimum order that must be placed. Our site states that the sample is 1 random sample. This was not misleading and she was notified immediately to let her know the options available. ******** referred her to amazon as a courtesy to help fill her order with the quantity she needed. The ordered was voided immediately and the card was never charged.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Merchant: USimprints
* Order #: XXXXXXXXX
* Date: *** ** *** **** ******** ** ***
* Card #: xxxx xxxx xxxx ****
*Order total. $36.24

They confirmed my order it was for 20 frisbees then cancelled because I wasn't a business their website says nothing requiring me to be a business:



Final Business Response
As mentioned by our sales rep ********, we can not process an order of 20 pieces. It is below our factory minimum. We work with individuals and businesses every day, but the factory minimums must be met. I'm sorry we were not able to fulfill your order to train your puppy, but we wish you the best. ******** guided you to Amazon as they carry the products that we have, but there are no minimums. Again, I apologize for any miscommunication that may have happened.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
ORDER SUMMARY:

* Merchant: USimprints
* Order #: XXXXXXXXX
* Date: *** ** *** **** ******** ** ***
* Card #: xxxx xxxx xxxx **** (****)
* Order Total: $36.24
Then cancelled with no valid rrason. Their website does not say they only sale to businesses!

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.