Business ProfileforRenasant Bank

I recently had a very bad experience with service at Renasant bank, my mortgage loan company. Renasant bank increased my mortgage without cause. They claimed I either did not have or had insufficient home owners insurance to meet the requirement of loan agreement with Renasant bank. Renasant Bank let me know my dwelling coverage component of my home owners insurance stated $306k but they required at least $350K I reached out to my home owners insurance company which is ******* to further investigate this claim by Renasant bank. ******* let me know that even though they provide dwelling coverage of $306k, they also provide an additional 25% additional dwelling coverage on top of the $306k. This is $382k in total. This is clearly stated on the second page of the home owners insurance declaration page. I communicated this multiple times with my loan officer (***** *****) but she would not understand what I was saying. I emailed the Insurance declaration page to her, I even visited local Renasant bank branch in Lawrenceville Georgia, and spoke with the branch manager (**** ******). He in turn emailed ***** ***** about my complaint. But Received the response saying I did not the insurance requirements After multiple phone calls back and forth with the bank and the insurance company, I finally initiated a three way call with a ******* Insurance agent , and ***** *****, my loan officer. On the call, the insurance agent stated that did meet the state insurance requirements. It is only after this that my loan officer finally accepted that i met the requirements This ordeal was very stressful for me. This was very poor service by loan officer. As loan officer, the least you should do is listen to your customer and hear them out, and not just disregard what they are saying to you

We understand that you worked with our insurance department and that this has been handled to your satisfaction. We thank you for your feedback.