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Consumer Complaints

BBB Accredited Business since 11/30/2009

Culligan Water Conditioning-Bemidji

Phone: (218) 751-2651

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
09/06/2013Problems with Product / Service | Read Complaint Details
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Complaint
We purchased a "refurbished Culligan Water Treatment System" in May 2011; after numerous calls and $1,000 in charges, it still does not work.
In May 2011 we purchased a "refurbished" water conditioning system for use in our business. The system has not worked properly since the vendor installed it. We have had numerous service calls since then and the vendor has never been get the system working properly despite many charges and much wasted time. Response is slow and ineffective.

Desired Settlement
Make the system work, or
Replace the system, or
Refund our money.

Business' Initial Response
Business supplied email: *********@culliganwater.com
Use this address for any contact with the Better Business Bureau

Business' Final Response
attached correspondence that was sent to ********** I also talked to **** on 8-23-13 he said he would call me back....I have not heard from him...so I am assuming everything is fine. *****

Industry Comparison| Chart

Water Filtration & Purification Equipment, Water - Bottled & Bulk, Water Treatment Equipment,Service & Supplies, Water Soft & Conditioning Equipment Service & Supplies, Water Companies - Bottled, Bulk

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.