Sign up for our monthly consumer newsletter!

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 06/17/2011

Cal Spas of Woodbury

Phone: (651) 501-7727Fax: (651) 702-7754

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/22/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Cal Spa would not replace defective product.
I purchased six new head-rests for my spa in the fall of 2013, these replaced the original ones that were over five years old and in decent shape, just some fading. After one winter four of the head-rests were shot and needed replacing. I visited the store on June 5th and spoke with ***** he was helpful and said he would give me "discounted" pricing on the four replacements. By the end of July all four began failing. I returned to the store on the evening of August 6th. After yelling hello a few times someone appeared from the back to "help" me. I asked if I wanted to by a replacement head-rest and I told him it was barely over 30 days old, he never even looked at the receipt and told me that someone was sitting on it and that's why it was defective. I told him no one was sitting on it (especially this one because there is window behind it and no ever uses that chair). The salesman was very rude, disrespectful, and wouldn't even hear my side of the story. While I have been very satisfied with the overall performance of the spa, this was unacceptable customer service.

Desired Settlement
I would like replacement head-rest's that lasted five years the original ones.

Final Consumer Response
The owner personally came over to my house and replaced the defective head covers and made the situation right. He's a stand up guy and will continue to do business with Cal Spa. 5 Star Review

Industry Comparison| Chart

Spas & Hot Tubs - Dealers, Swim Spas, Sauna Equipment & Supplies, Sporting Goods - Wholesale & Manufacturers, Spas & Hot Tubs - Supplies & Parts, Spas & Hot Tubs - Service & Repair, General Merchandise - Retail, Gazebos

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.