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Find a Location

Aspen Waste Systems of MN has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAspen Waste Systems of MN

    Garbage Removal
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/30/2007

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to information provided by Aspen Waste Systems, Inc., this company offers residential and commercial rubbish and trash removal. Also offers roll off and recycling services for the Twin Cities.

    Business Details

    Location of This Business
    2951 Weeks Ave SE, Minneapolis, MN 55414-2833
    BBB File Opened:
    6/19/1996
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Started Locally:
    1/1/1990
    Accredited Since:
    10/30/2007
    Type of Entity:
    Corporation
    Business Management
    • Bob Kircher, Owner
    • David Pfuhl, COO
    • Stacey Sanders, Manager
    Contact Information

    Principal

    • David Pfuhl, COO

    Customer Contact

    • David Pfuhl, COO
    • Stacey Sanders, Manager
    Additional Contact Information

    Fax Numbers

    • (612) 884-8010
      Primary Fax

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/16/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Aspen Waste Management sent out a postcard stating that garbage service would receive the 6 months free and then pay $14.99. They delivered the container on June 15, 2022. I called to clarify the agreement and the costs were well above what was stated on the cards. The card does not mention that the 6 months would lock me into a 2 year contract. It also did not state that there were additional fees such as taxes and fuel costs that would fluctuate. Instead it implies that the cost listed is the fixed cost of services. I called them less than 24 hours after the container was delivered and spoke with two people. The first person disconnected me. The second personal ******* (spelling?) stated that he also believed the card was misleading and he understood why I thought i would be the first 6 months is free. He shared that he would cancel the service and apologized for the misunderstanding. He shared that other customers called in because they were confused about this as well. After, I got off of the phone with him, a woman called me back and said she had spoken with her manager and the manager said I would be charged $84.00 for the cancellation. I told her that the I just spoke with someone who said it was canceled. I spoke with ****** at 1:07 pm who tells me that her boss ***** will give me a call back because they are busy at lunch hour.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bryan C

    1 star

    08/20/2021

    The previous owners of our house used this company for waste removal. We inquired about rates, but decided to go with another company. It took about 3 weeks for them to remove the old waste bin. We called 4 times to have it removed and were even put on hold for over an hour. Today we received a bill for a new waste bin. We did not ask for this service nor did we receive the new waste bin that we are being charged for. If this is not resolved we will file an official complaint.

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

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