Business ProfileforServiceToday!

I purchased an "Optimum" Comfort System (furnace) from Service Today for $10,005.56 on 2/17/2020. This package promises you 10 year comfort guarantee, 2 year 100% satisfaction guarantee, 12 year parts and labor... just to name a few. This is a lot of money for a furnace but having the guarantee was worth it to us and this is what they recommended we get. They do a yearly call to come out and do a maintenance check. They were late the first two times which they ended up calling and rescheduling and they finally made it the third time. Our static pressure was measuring at .7 and it needs to read .5 or lower. This means our furnace is having to work harder than it should and may not last the 12 -20 years they said it would. When they installed the furnace they had to redo some of our duct work which was approved by us. Now they are saying they need to do another $6,052 worth of work that I need to pay for. WHAT???? That diagnostic check should have been free, they called me to come out and check. This was July 10, 2023. Looking back in my paperwork, they system also failed in 2021 when it measured .56. Nothing was said at this point as I was still "under warranty". When I buy a furnace for over $10,000 I would not expect to have to pay a $398 diagnostic fee, especially since they called me. My husband was home and agreed to the fee and when I spoke to ************* did say he would "credit" me. I never saw this credit. This is false advertising and breach of contract on their part. I relied on their expertise on which system to buy for them to now say it doesn't work properly and they want me to pay more money. I have to plug a portable heater in my bedroom in the winter and a portable air conditioner in the summer. No 100% satisfaction there. DO NOT USE Service Today unless you want to get scammed. They are a complete joke and will NOT standby what they are selling. Paperwork can be provided in person.