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BBB Accredited Business since

Bonfe's Plumbing, Heating & Air Service, Inc.

Phone: (651) 332-6633 Fax: (651) 281-0358 View Additional Phone Numbers 505 Randolph Ave, Saint Paul, MN 55102 View Additional Email Addresses http://www.bonfe.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bonfe's Plumbing, Heating & Air Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bonfe's Plumbing, Heating & Air Service, Inc. include:

  • Length of time business has been operating
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 20
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

70 Customer Reviews on Bonfe's Plumbing, Heating & Air Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 64
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 70

Additional Information

BBB file opened: October 13, 1994 Business started: 01/01/1993 Business started locally: 01/01/1993
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Peter Bonfe, President Bryan Delmont, General Manager
Contact Information
Principal: Peter Bonfe, President
Customer Contact: Bryan Delmont, General Manager
Business Category

Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Appliances - Major - Parts & Supplies Air Conditioning Repair Appliances - Major - Service & Repair Appliances - Small - Service & Repair Duct Cleaning Air Conditioning Contractors & Systems Electricians Heating Contractors

Service Area
Bonfe's Plumbing, Heating & Air Service, Inc. provides their services in APPLE VALLEY, ARDEN HILLS, BLOOMINGTON, BURNSVILLE, EAGAN, EDEN PRAIRIE, EDINA, FALCON HEIGHTS, FALCON HGTS, GOLDEN VALLEY, HOPKINS, INVER GROVE, INVER GROVE HEIGHTS, LAUDERDALE, LITTLE CANADA, MAPLEWOOD, MEDICINE LAKE, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA MLS, MINNEAPOLIS, MINNETNKA MLS, MINNETONKA, MINNETONKA MILLS, NO OAKS, PLYMOUTH, RICHFIELD, ROSEVILLE, SAINT LOUIS PARK, SAINT PAUL, SHOREVIEW, SOUTH SAINT PAUL, SOUTH ST PAUL, ST LOUIS PARK, SUNFISH LAKE, W SAINT PAUL, W ST PAUL, WEST SAINT PAUL, WEST ST PAUL & WOODBURY, MN.
Products & Services

According to the information provided by Bonfe's Plumbing, Heating, and Air Service, Inc., this company provides the entire Minneapolis-St. Paul Twin Cities Metro Area with plumbing, heating, (forced air and hot water heat) air conditioning, electrical, drain cleaning and appliance repair. They also service home warranty sales, service, and service plans. They preform 12,000-15,000 service calls per year.



Customer Review Rating plus BBB Rating Summary

Bonfe's Plumbing, Heating & Air Service, Inc. has received 4.66 out of 5 stars based on 70 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.