Business ProfileforNystrom Moving & Storage, Inc.

Third time I've used Nystrom over last couple decades to move me. This last time in May 2021 there was some (very) minor damage to my TV cabinet and a small tear on back corner of my couch. Neither damage was there before the move. The tear on couch looks like it was scuffed on pavement or ramp when on the dolly. The chip on the TV cabinet unfortunately is on top and visible, though small. Neither one are family heirlooms or anything, just annoyances. The rest of move was fine, the crew cordial and efficient. My complaint is that from day one, when I pointed these out, they told me they would send someone to look at and take care of. They haven't. It's been eight weeks, and after several calls/emails and promises to have someone come out, they haven't yet. I have dealt with the owner too, who promised a few weeks ago to have someone contact me. Still haven't. I don't care anymore for them to come out; I will take care of myself now. It's the principle of the matter, that even though maybe an inconvenience for them, the fact they have not followed through on their promises repeatedly is not a good way to keep trust. I will not use them again for that very reason. I don't know how they would handle a serious damage claim. No faith.