Customer ReviewsforAAA Movers, Inc.

Do not use! My move started out fantastic. The guys that came were very professional and friendly and fast. I had asked if they brought a TV box and they assured me that they did. I saw the TV wrapped in a blanket with straps around it but I thought that they would use the box that they said they had and that I requested. Unfortunately the TV broke on the way to my new place. The movers were horribly sorry and apologized profusely. They gave me no doubt that this would be handled by the company's insurance. They left me with 80lb TV knowing that I was by myself and would not be able to move it out of my place. I had to depend on help and pay $30 to recycle it. The company refuses to pay for this loss with very little explanation. I showed them the email where I made the request for the box. I repeatedly asked them to talk to the guys who did the move. It was 100% this company's fault that I lost a $1200 TV. It is outrageous? Then they ask me to rate my move. I gave them a 1 star review and the survey was ended. It guess they only want good feedback. Don't use them!

Scott D and his boss Even F accused me of threatening them when I told them when they die they are going to hell for their extorting practices. The original quote for our move was $5240.60 . A couple of days before my move Scott D sent me a estimate to sign it was for $5414.67 he didn't give a reason for the increase. The movers had a family emergency and our belongings were transferred they weighed our stuff with other peoples stuff . The price went up to $5641.12 . My bank sent me a text asking for approval for $5717.50. He was trying to charge me for mattress covers that they did not supply Thinking I would not catch the over charge till my monthly bank statement came. The movers showed up on a rainy day tracked all over my carpeting. Broke my vertical blinds living room window value $1200 , lost custom coat rack value $600, Lost 250 piece craftsman tool set value $300. also lost caster wheels for a bed frame. false witness is on you, no threats here. wheaton moving was doing the pickup and delivery arranged by AAA movers.

I hired AAA movers to move last winter. Two out of three of the movers were stoned, and one of them was HIGH AS A KITE. We're talking bloodshot red eyes and all. All told, they damaged 3 pieces of my furniture, including a piano. I hired AAA movers, because I was looking for a top-rated company to handle my move with professionalism and care. When I raised the issue with their customer service rep, Mariah, my concerns were dismissed. It was only after repeated emails that I got any sort of compensation, as paltry as it was (pennies on the dollar). To add insult to injury, there was no acknowledgement or apology of the fact that their movers were stoned, which more than likely contributed to my furniture being damaged. The worst. I will never use this company again. STEER CLEAR.

WORST company ever o was quoted 1000 to 1400 but was charged 2000.dollars. They had too small of a truck I had to retrieve left behind personal items. They broke my mini fridge lying on back, Fragile items left on their sides. Staff used my personal bath including personal products. They were witnessed standing around on cell phones milking the clock ! They stated the elevator took 20 min. For each load. I personally witnessed the video ,another lie Milking the clock again. Inappropriate touch with myself from staff upon meeting. The gave 80.00 tip before I left to retrieve my belongings but I was un aware I had to micromanage the movers. Management never called me they texted broken business words to me. Heavy tubs were stacked 3 high too high for me to even get down without assistance I'm widowed so I feel company took advantage of my situation.

I was quoted at 4 hours to move after giving specific details of what our move entailed. The move took OVER six hours to complete and they had to leave behind my bicycle because the truck was too small. I was told I was being provided boxes to hang my clothes. Only one box had a hanger, the rest I had to stack clothes in the boxes. Upon delivery, clothes looked as if they were tossed all over the back of the truck and many hangers were broken into pieces. Multiple boxes looked crushed. I also paid for an up charged television protection which I was told included boxing the televisions. Neither tv was boxed, only covered with blankets. While the crew were very nice guys, being asked “if I have an iPhone charger” came off as very unprofessional especially when they already were 45 min past our reservation limit of 3pm, a time they had confirmed on multiple occasions they would be done prior to. I understand there were a lot of things to be moved, however, there was nothing of surprise. Compound all this with being charged over $500 than quoted, I don’t think I will be using AAA again. This was very disappointing after my pleasant coordination with Tiffany and reading all your reviews. My rating for this move feels generous.

Very impressed with AAA movers. We had a local move (about 5 miles) for a family of 4 with a lot of stuff. The process from start to finish working with AAA was great. The original quote was higher than the actual cost for the move which was great (no surprises). Great communication along the way. They had a crew of 3 very hard working guys who arrived on time. They were very experienced and efficient with moving different types of items and packing the truck to maximize space and minimize any shifting/damage. Very impressed with the care they took of our items, the house we moved from and into our new home to not damage either property. I would highly recommend them to anyone looking to move. Great value and high quality movers.

Our experience with AAA movers was rated one star for good cause. I own a solar company in the cities and deal with customers daily. if we have any issues, we are on top of it and finding a way to make the customer experience a positive one. AAA movers damaged a lot of items when moving us from the Mist to Prior Lake. They had packed the truck so poorly that everything shifted, breaking a number of things and their offer of $** to repair or replace was an insult. They "lost" our brand new outdoor swing ($***+), destroyed our grill, etc. The guys they sent over for our move complained about how they shouldn't have stayed up all night drinking, not getting to bed until 5:00 AM, and only getting a few hours of sleep (why share this with us I don't know??) The guys argued with each other non-stop, making the whole experience uncomfortable for both my wife and I. I am 65 years old, with heart disease, leukemia, and have a lot of pain issues. when it was clear that they were useless, I had to get involved and help unload the truck as well as help them carry heavy items into our home. They charged us extra hours for 3 guys that complained about how tired they were the entire time. It took them from 9:00 AM until 10:30 PM (with 4 hours of me helping). AAA movers could care less about the customer and regardless of my protestations, they wouldn't reduce the hours nor compensate us for over $***** in actual damages (receipts of purchases were included but did not affect their decision).

Our time with AAA Movers was a very stressful experience. We reached out to help declutter and move things to a storage unit and in our garage. When the original crew arrived, they said they could not complete the work, because the house was cluttered. We were not obviously listened to. We felt judged. They wanted us to pay a cancellation fee when AAA movers was the one who clearly booked the wrong people to come. Then when we rescheduled with a crew who could do what we originally asked, we were told that we would not incur a cancellation fee. We woke up to $848 taken out of our bank account without asking our preferred payment method. That fee was refunded, but it took several days for the payment to get reversed. When the movers did show up, we went through items that should go and items that should stay. They packed things that should have stayed. Unpacking of items that should have stayed and repacking was necessary by both the crew during their time on the job and me for an extended period of time after they left. Finding the essential items that should have remained in the house was made exponentially more difficult because they decided not to label the boxes. During the packing, several members of the group stopped packing and played basketball with our basketball and hoop. After they left, we found a trail of random belongings dropped throughout our yard and walkway lights knocked over. In the end our house was decluttered, but the entire process was met with stress from a consistent level of unprofessionalism and incompetence.