Business ProfileforAlerus

My previous employer contracted with Alerus for HSA accounts. If an employee wanted to participate in the employer-funded part of the **** there was no other option other than to use Alerus. (This is not an employee/employer dispute - my dispute is with Alerus).After changing employers, I received notice from Alerus that they would charge me $3.50/month to maintain my account or $15 to close my account and send a check to a different HSA provider. I immediately requested my other HSA provider to send over the required paperwork, and they did on March 20. Alerus said they received it on 3/28, but they did not process the account closure until 4/5, a day after my account was charged $3.50, and then they charged me another $15 for closing the account. There was no way for me to get my money without Alerus charging me for it, and there was no option to use another bank in order to get my employers HSA contributions.I am requesting a refund if $18.50 - $3.50 because they held off an extra day on closing my account and the $15 for actually closing the account because, as the consumer, I had to use their services for my HSA. Thats all I want - $18.50.