BBB Business Review
BBB Accredited Business since 03/23/2009
Sights On Service, Inc.
Phone: (763) 525-1460Fax: (800) 595-0023620 Mendelssohn Ave N Ste 190, Golden Valley, MN 55427-4349lizb@secretshopper.comwww.secretshopper.com
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BBB Accreditation
A BBB Accredited Business since 03/23/2009
BBB has determined that Sights On Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Sights On Service, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Problems with Product / Service | 4 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 5 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topThe Better Business Bureau of Minnesota and North Dakota, as well as Sights on Service are aware the company's name has been used in association with fraudulent secret shopping checks. Sights on Service is a marketing research company based in Minnesota and has been in business since 1990.
If a consumer has been sent a check using the company name and offering secret shopping opportunities, you are encouraged to contact the Federal Trade Commission or The Minnesota Scam Hotline at 866-347-0911.
Sights on Service DOES NOT send out checks prior to a person being hired to work for the company.
BBB file opened: 09/29/1998Business started: 01/15/1990Type of Entity
Corporation
Incorporated: March 1997, MN
Contact Information
Primary Contact: Liz Barton (Accounts Receivable/Editor)Mr. Paul Ryan (President)Business Category
Marketing Programs & Services, Market Survey Companies, Business Services - General
Products & Services
According to the information provided by Sights on Service is a National Market Research firm.
Alternate Business Names
secretshopper.comIndustry Tips
Mystery ShoppingAdvertising Online - Before You Start, Get to Know the Ground Rules
Customer Testimonials: Getting The Word Out About Your Business
How to Evaluate Network or Matrix Marketing Plans
Is This Survey for Real?
Ordering Specialty Advertising Items Can Be Good for Business
Shop, Dine AND Get Paid?
Telemarketing Schemes and Scams
LocationsX
1 Locations
-
620 Mendelssohn Ave N Ste 190
Golden Valley, MN 55427-4349(763) 525-1460Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Sights On Service, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Marketing Programs & Services
Mystery ShoppingAdvertising Online - Before You Start, Get to Know the Ground Rules
Customer Testimonials: Getting The Word Out About Your Business
How to Evaluate Network or Matrix Marketing Plans
Is This Survey for Real?
Ordering Specialty Advertising Items Can Be Good for Business
Shop, Dine AND Get Paid?
Telemarketing Schemes and Scams
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.