Customer ReviewsforComfort Inn by Choice Hotels

This was our first & last stay at this Comfort Inn in ********,**! Let me save you the time by saying this hotel owner has NO business running any kind of business let alone a hotel.We book our reservations for 4 days & on the 2nd night our bathroom toilet decided to overflow like Niagara Falls.NO KIDDING!! My husband woke me up at 4AM & said the ** was flooding!! I immediately got up & the ** had ankle deep water in the entire ** flr!! The water was flowing out into our room area & INTO the hallway. The only way to stop this flow was to shut the water off at the shut off valve under the toilet. My husband went to the Fri t desk to get help & this young man (who I later found out was the owners NEPHEW) came into our ********** eyes got real big & all he cld say was, oh my!!! Seriously, he looked like a dear in the headlights with nothing else to do or say except, let me get you a fan!!! R u kidding me, a fan..thats it?? What about all this water?? I was literally taking towels & dragging the water to the walk in shower stall to get rid of the water! All he did was give us a big fan & left! That was around 4:30am. We even ask for a diff ********* said nothing!! Im handicapped & almost fell in ** & our daughter also is special needs & had to use the ** after get up & shes visually impaired & she almost fell due to all the water!! When he couldnt seem to answer us about another room available, we packed up & checked out!! By then there was another nice lady at the front desk & told her were cancelling the rest of our reservation. When she asked why, we told her what all happened with this water & incompetent guy who never helped us, she was APPALLED & so EMBARRASSED! She cld not apologize enuf however she said it was not up to her to give us a full refund for the 2 nights we stayed.thats up to the mgr (owner). She also said they had a wet vac!! Whenever I call there he is NEVER there nor has he ever returned my calls!! DONT STAY HERE!!!

I filed a complaint with Comfort Inn ***************** They said I would hear back from the motel manager and General Manager in a short time.. Three weeks later I still have not received any response and this is after calling **************** a second time over a week later. The case number given me by CS is: ********. I was upset because I had called their front desk three times over a day and one half presenting my problem and asking for a resolution. Receiving not one return call, I called the manager and left two messages on her voicemail and one for her at the front desk. She didn't respond to any. I finally called early in the morning and the manager answered and told me they were not responsible. By the time all of this had happened I was too late to file a survey with the company