BBB Business Review

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This business is not BBB accredited.

North Central Medical Supply & Equipment

Phone: (218) 825-7331 Fax: (218) 825-7293 314 Charles St, Brainerd, MN 56401

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Serving Brainerd & the surrounding communities to bring you the newest and most reliable products available by working closely with quality vendors and the North Central Medical Supply & Equipment Team. Our focus is on superior customer service!

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for North Central Medical Supply & Equipment include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on North Central Medical Supply & Equipment
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 19, 2007 Business started: 06/08/1999 in MN Business started locally: 06/08/1999 Business incorporated 06/08/1999 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Type of Entity


Business Management
Kevin Rogers, Owner Chad Hansen, Owner/Manager
Contact Information
Customer Contact: Chad Hansen, Owner/Manager
Principal: Kevin Rogers, Owner
Business Category

Hospital & Medical Equipment & Supplies Respirators Scooters - Medical Disability Access Equipment Bed Wetting Aids Beds - Retail Pumps - Service & Repair Health & Medical - General Canes

Refund and Exchange Policy
Items must be returned within 15 days of purchase.
All items must be returned in original packaging.
Opened or partial items may not be returned unless they were in that condition at the time of purchase.
For the safety of our customers, lift chairs, clothing, and personal hygiene products are not returnable.
Alternate Business Names
North Central Medical Supply Inc
Products & Services

According to information provided by North Central Medical Supply & Equipment, they offers Oxygen, Mobility Equipment, Breast Pumps, Compression, CPAP, Diabetic Emergency Call Systems, Enteral, Nebulizers, Incontinence/Ostomy Supplies, First Aid, Hospital Beds, Mastectomy Products, Free Delivery Available, 24-Hr On-Call Service

Customer Review Rating plus BBB Rating Summary

North Central Medical Supply & Equipment has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.