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          Find a Location

          Xcel Energy, Inc. has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Xcel Energy, Inc.

              414 Nicollet Mall Fl 5 Minneapolis, MN 55401-1993

            • Xcel Energy, Inc.

              5050 Service Dr Winona, MN 55987-1305

            • Xcel Energy, Inc.

              825 Rice St. Saint Paul, MN 55117-5459

            • Xcel Energy, Inc.

              PO Box 2747 Fargo, ND 58108-2747

            • Xcel Energy, Inc.

              3115 Centre Pointe Dr. Saint Paul, MN 55113-1132

            Business ProfileXcel Energy, Inc.

            Electric Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            414 Nicollet Mall Fl 5

            Minneapolis, MN 55401-1993

            Visit Website
            Email this Business
            (800) 895-4999

            Customer Reviews

            1.08/5

            Average of 101 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            312 complaints closed in last 3 years

            148 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 115

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Xcel Energy is a United States electric and natural gas utility company with operations in twelve western and midwestern states. Xcel was formed in 2000 by merging Minneapolis based Northern States Power and Denver based New Century Energies.

            Business Details

            This is a multi-location business.

            Find a Location

            Xcel Energy, Inc. has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Xcel Energy, Inc.

                414 Nicollet Mall Fl 5 Minneapolis, MN 55401-1993

              • Xcel Energy, Inc.

                5050 Service Dr Winona, MN 55987-1305

              • Xcel Energy, Inc.

                825 Rice St. Saint Paul, MN 55117-5459

              • Xcel Energy, Inc.

                PO Box 2747 Fargo, ND 58108-2747

              • Xcel Energy, Inc.

                3115 Centre Pointe Dr. Saint Paul, MN 55113-1132

              Headquarters
              414 Nicollet Mall Fl 5, Minneapolis, MN 55401-1993
              Email this Business
              BBB File Opened:
              1/1/1971
              Years in Business:
              115
              Business Started:
              1/1/1909
              Business Started Locally:
              1/1/1909
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • HomeSmart
              Business Management
              • Mr. Dick Kelly, CEO
              • Mr. Gary Johnson, VP/General Counsel
              • Ms. Liz Horner, Sr. Customer Advocate
              • Ms. Carly Preston, Customer Advocate
              • Mr. John Pacheco, CEO (Xcel Energy Foundation)
              • Ms. Laura McCarten, Vice President
              • Mr. Greg Chamberlain, Owner/Manager
              • Mr. John Marshall, Director of Community Relations
              Contact Information

              Principal

              • Ms. Laura McCarten, Vice President
              • Mr. Greg Chamberlain, Owner/Manager

              Customer Contact

              • Mr. Greg Chamberlain, Owner/Manager
              Additional Contact Information

              Fax Numbers

              • (612) 330-6185
                Primary Fax
              • (701) 241-8682
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              312 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/30/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              We have been without power since 5:27am on August 27th, 2024. It is now 1:54pm on August 30th and Xcel Energy has not restored power and is refusing to provide financial compensation for all the costs we have incurred as a result of the power outage. (Eating out, laundromat, etc.) Outages in our neighborhood that were reported to have begun on August 29th and 30th have been resolved. **** has been unable to, or refuses to provide information about why the outage is taking so long to resolve. Today (8/30), customer service stated "we don't provide any compensation and cannot help you" and proceeded to end the call. We are seeking compensation of $250 either in cash or credited to our account.
              Read More
              Read 311 More Complaints

              Customer Reviews

              101 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chris G

              09/13/2024

              I got solar panels in Feburary, it took them over 5 months to produce a bill.When the bill came, something seemed off. For the 5 months they claimed i only produced $113 worth of solar.Every month since then I've produced over $100.I called and said the data must be wrong and they denied everything.
              Read 100 More Customer Reviews

              Local BBB

              BBB of Minnesota and North Dakota

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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