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Find a Location

City & County Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • City & County Credit Union

      10653 Wayzata Blvd Minnetonka, MN 55305-1528

    • City & County Credit Union

      1 General Mills Blvd Golden Valley, MN 55426-1347

    Business ProfileforCity & County Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    For more than 80 years, Mill City Credit Union has provided the right help at the right time to thousands of General Mills employees and their families. In October 2014, we opened our doors to exceptionally serve individuals in Carver, Hennepin, Meeker, McLeod, and Wright counties in Minnesota.

    Products & Services

    Mill City Credit Union offers a full range of services to help members successfully budget, borrow, invest or simply get through unexpected life events. Products include consumer deposit and loan accounts, first mortgage and home equity lending. A suite of e-services provide account access anywhere, any time. Check balances, view history, pay bills and deposit checks for free using your mobile device. Best yet, monitor and control debit card usage and spending on-the-go with Card Valet!


    Business Details

    This is a multi-location business.

    Find a Location

    City & County Credit Union has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • City & County Credit Union

        10653 Wayzata Blvd Minnetonka, MN 55305-1528

      • City & County Credit Union

        1 General Mills Blvd Golden Valley, MN 55426-1347

      Location of This Business
      10653 Wayzata Blvd, Minnetonka, MN 55305-1528
      BBB File Opened:
      6/28/2006
      Years in Business:
      89
      Business Started:
      5/28/1935
      Business Started Locally:
      5/28/1935
      Alternate Business Name
      • Mill City Credit Union
      Business Management
      • Kent Greff, President
      • Danielle Arthur, Compliance Officer
      Contact Information

      Principal

      • Kent Greff, President

      Customer Contact

      • Danielle Arthur, Compliance Officer
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      DOUG F

      1 star

      07/29/2024

      I have had a City & County Credit Union credit card for years. Recently, I received a statement with a $5.40 charge that was not mine. I promptly called their customer service number and dispute it which opened a fraud case. At that time, they cancelled that card and opened a new credit card account for me. I thought it was settled until a few days ago when I received an updated statement showing the same charge along with a late fee and interest. I again called their customer service line and was told that I am responsible for paying the charge even though it is being investigated as a fraud. Luckily it is only a small amount. So to preserve my credit rating, I am going to pay a charge along with a late fee and interest for a transaction that is not mine and was promptly disputed. I did receive a new credit card in the mail, which i cut up and I will be going to one of their offices soon to close out my membership account as I want nothing to do with City and County Credit Union. DO NOT SIGN UP FOR ONE OF THEIR CREDIT CARDS UNLESS YOU DO NOT MIND HAVING TO PAY FOR A CHARGE THAT YOU TIMELY DISPUTED WHILE IT IS BEING INVESTIGATED. I don't know if that is even legal.

      City & County Credit Union Response

      07/30/2024

      Hi *******,

      We are so incredibly sorry to hear about the recent frustrations youve experienced with your credit card. As of today, the charge was reversed from your account. Fraudulent transactions can take up to two billing cycles to resolve as our team completes the investigation process. During the investigation process, we will not report the non-payment to credit bureaus nor do you need to make a payment per the Truth-In-Lending regulations. We take our members feedback seriously - if you have any additional concerns or questions, please send us an email at ***************.

      Thank you,
      City & County Credit Union

      Local BBB

      BBB of Minnesota and North Dakota

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