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Find a Location

Done Right Carpet & Restoration, Inc. has 1 locations, listed below.

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    Business ProfileforDone Right Carpet & Restoration, Inc.

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/17/2009

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Water Damage, Fire Damage, Mold Removal, Carpet Cleaning and Air Duct cleaning - a complete full service remodeling to restoring to like new condition

    Products & Services

    According to the information provided by Done Right Carpet and Restoration, Inc., this company offers water & fire damage restoration services, carpet & upholstery cleaning, air duct cleaning, vent cleaning, sewage clean-up, and flooding services.

    Business Details

    Location of This Business
    8236 Arthur St NE Ste C, Spring Lake Park, MN 55432-2010
    BBB File Opened:
    8/2/2005
    Years in Business:
    18
    Business Started:
    8/2/2005
    Business Started Locally:
    8/2/2005
    Business Incorporated:
    8/2/2005
    Accredited Since:
    6/17/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Done Right Carpet & Upholstery
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Jon Prokott, Owner
    Contact Information

    Principal

    • Jon Prokott, Owner

    Customer Contact

    • Jon Prokott, Owner
    Additional Contact Information

    Fax Numbers

    • (763) 780-9779
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    9/27/2021 Done Right worked for 3 hours removing sewage soaked items from my basement. **** scribble a quote on a piece of paper for 5 continuous days of work and multiple truck loads to remove damage items. I need this work completed as a physically disable woman which lives alone I could not complete the work . A Properyty manager stopped by to review the lack of work that Done Right had completed on 9/27/21. The fire department came on that day also and said with all the sewage still on the floor that it was not safe for my dog and I to sleep in the house that night. **** never returned until 10/1/2021 to pick up his fans that he had left at my home for 5 days. I told him since he did not return that I had my basement cleaned and he could take his fans and leave my property. **** became very verbally abusive and my friend that was there at the time and I were scared. I went into the house and wrote a check and note stating that he was paid in full the amount of $3,024.00. This was and error on my behalf, as I only wanted to pay ********. I was scared and just wanted him to leave I forgot about the $1,000.00 down payment that I made on 9/27/2021. **** wanted the $6,000.00 , I told him he had never provided me with a billing statement of work completed on 9/27/21, and had not returned to complete any of the other bid upon work. He then said he wanted the blank billing sheet from 9/27/2021 ,I told him no and he started yelling at me again. I told him to complete one dated 10/1/2021 and he refused. **** then went into my basement while yelled down to get off my property. He filmed the cleaned work in my basement that Done Right did not perform stating what a good job it was. Upon returning upstairs I repeatedly told him to leave my property. **** then attempted to enter my house again as I stood in the door way and I told him to leave and he pushed me as he tried to enter, I pushed on him until he finally backed up from my doorway. The police were called to remove
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrew S

    5 stars

    01/11/2024

    I contacted Done Right for mold removal and they were able to make it out same day and take immediate action. John was very helpful with answering any questions I had, along with explaining in detail what happened and how it can be treated. Highly recommend!!

    Done Right Carpet & Restoration, Inc. Response

    01/12/2024

    Thank you so much for the 5 star review! Were always happy to help in any way we can with mold removal and mold remediation. Please give Done Right a call anytime youre in need of a water damage restoration service.

    Local BBB

    BBB of Minnesota and North Dakota

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