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          Done Right Carpet & Restoration, Inc. has 1 locations, listed below.

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            Business ProfileforDone Right Carpet & Restoration, Inc.

            Water Damage Restoration
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/17/2009

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Water Damage, Fire Damage, Mold Removal, Carpet Cleaning and Air Duct cleaning - a complete full service remodeling to restoring to like new condition

            Products & Services

            According to the information provided by Done Right Carpet and Restoration, Inc., this company offers water & fire damage restoration services, carpet & upholstery cleaning, air duct cleaning, vent cleaning, sewage clean-up, and flooding services.

            Business Details

            BBB File Opened:
            8/2/2005
            Years in Business:
            18
            Business Started:
            8/2/2005
            Business Started Locally:
            8/2/2005
            Business Incorporated:
            8/2/2005
            Accredited Since:
            6/17/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Done Right Carpet & Upholstery
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Jon Prokott, Owner
            Contact Information

            Principal

            • Jon Prokott, Owner

            Customer Contact

            • Jon Prokott, Owner
            Additional Contact Information

            Fax Numbers

            • (763) 780-9779
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: House flooded? Have mold? Follow these tips

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/21/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            9/27/2021 Done Right worked for 3 hours removing sewage soaked items from my basement. **** scribble a quote on a piece of paper for 5 continuous days of work and multiple truck loads to remove damage items. I need this work completed as a physically disable woman which lives alone I could not complete the work . A Properyty manager stopped by to review the lack of work that Done Right had completed on 9/27/21. The fire department came on that day also and said with all the sewage still on the floor that it was not safe for my dog and I to sleep in the house that night. **** never returned until 10/1/2021 to pick up his fans that he had left at my home for 5 days. I told him since he did not return that I had my basement cleaned and he could take his fans and leave my property. **** became very verbally abusive and my friend that was there at the time and I were scared. I went into the house and wrote a check and note stating that he was paid in full the amount of $3,024.00. This was and error on my behalf, as I only wanted to pay ********. I was scared and just wanted him to leave I forgot about the $1,000.00 down payment that I made on 9/27/2021. **** wanted the $6,000.00 , I told him he had never provided me with a billing statement of work completed on 9/27/21, and had not returned to complete any of the other bid upon work. He then said he wanted the blank billing sheet from 9/27/2021 ,I told him no and he started yelling at me again. I told him to complete one dated 10/1/2021 and he refused. **** then went into my basement while yelled down to get off my property. He filmed the cleaned work in my basement that Done Right did not perform stating what a good job it was. Upon returning upstairs I repeatedly told him to leave my property. **** then attempted to enter my house again as I stood in the door way and I told him to leave and he pushed me as he tried to enter, I pushed on him until he finally backed up from my doorway. The police were called to remove
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Andrew S

            01/11/2024

            I contacted Done Right for mold removal and they were able to make it out same day and take immediate action. John was very helpful with answering any questions I had, along with explaining in detail what happened and how it can be treated. Highly recommend!!

            Done Right Carpet & Restoration, Inc. Response

            01/12/2024

            Thank you so much for the 5 star review! Were always happy to help in any way we can with mold removal and mold remediation. Please give Done Right a call anytime youre in need of a water damage restoration service.

            Local BBB

            BBB of Minnesota and North Dakota

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