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Find a Location

Bank of North Dakota has 1 locations, listed below.

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    Business ProfileforBank of North Dakota

    Bank

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    According to information supplied by the company, Bank of North Dakota offers a state owned bank that does lending (Student Loan, Agriculture, and other participations), trust services and guarantee agency.

    Business Details

    Location of This Business
    PO Box 5509 1200 Memorial Hwy, Bismarck, ND 58506-5509
    BBB File Opened:
    4/24/2009
    Years in Business:
    105
    Business Started:
    7/28/1919
    Business Started Locally:
    7/28/1919
    Business Management
    • Rhonda Mendieta, Compliance Officer
    • Jennifer Lang, Compliance Manager
    • Don Morgan, President
    Contact Information

    Principal

    • Don Morgan, President

    Customer Contact

    • Rhonda Mendieta, Compliance Officer
    • Jennifer Lang, Compliance Manager
    Additional Contact Information

    Fax Numbers

    • (701) 328-5855
      Primary Fax

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    T. H.

    1 star

    01/11/2023

    If I could leave zero stars I would! I have dealt with them for many years with no solutions. Today, I get a notification from Credit Karma stating that they marked my account 30 days overdue; however, the payment was due on Dec. 31st and today is the 11th of January...pretty sure that's not 30 days! I have called in the past and was treated VERY rudely with no options for repayment. I even tried filing bankruptcy years ago only to have them deny it. They will not allow me to add them to my other federal student loans for consolidation, and when I did my research, I learned that my DEAL loan is a loan for a term of ten years; however, this loan is now nearly 16 years old and what began as a small loan has now ballooned into a HUGE loan of over 10k. If I wasn't able to pay the small amount, how can I pay this amount?? They don't seem to care though. I am also disabled and can only work part-time - when I mention this they seem to think I planned it that way - which is absurd! I have even asked to speak with the Ombudsman, whom I got connected to and left a voicemail message...with no response. I think they are scammers and I am going to seek out legal counsel because this is harassment. They are deceitful and dishonest, not to mention rude and condescending. They don't want to help you, they only want to scam you so they can make money off of your debt!

    Bank of North Dakota Response

    01/17/2023

    I have sent return-receipt letters voicing my "displeasure towards how I was treated" when I call customer service at BND; however, no one ever responds. I am reaching out to an advocate on my behalf as phone calls are very difficult for me - especially when I'm treated so poorly. I have received a voicemail message from the most recent phone call, but I will not return that call unless I can record it myself and have someone (an advocate) present to ensure my needs are met. Even this response is highly gaslighting to someone who is trying but really struggling - but they find strength in their position and perhaps do not realize the condescending manner of their correspondence.

    Customer Response

    01/17/2023

    I have sent return-receipt letters voicing my "displeasure towards how I was treated" when I call customer service at BND; however, no one ever responds. I am reaching out to an advocate on my behalf as phone calls are very difficult for me - especially when I'm treated so poorly. I have received a voicemail message from the most recent phone call, but I will not return that call unless I can record it myself and have someone (an advocate) present to ensure my needs are met. Even this response is highly gaslighting to someone who is trying but really struggling - but they find strength in their position and perhaps do not realize the condescending manner of their correspondence.

    Local BBB

    BBB of Minnesota and North Dakota

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