Business ProfileforMatt's Automotive Service Center

COLLEGE STUDENTS: BEWARE!!! ****'s Automotive is a bunch of con artists!!! I was recommended by AAA after my car had broken down. They had my vehicle in the shop for almost 2 weeks and no work had been done. I tried calling several times to see what progress and they NEVER answer their phones. After 2 weeks of no communication, I tried to get my vehicle back I had to pay a fee just for them to release MY vehicle!!! That's when they told me I would need to replace the engine entirely. I took my car to Fix it Forward as they are truly reliable and very efficient in what they do! They told me the radiator would need to be replaced and it was. My car is running better than ever now. The owner is a liar and LOVES to remove honest reviews on ***************** and everywhere else. DO NOT TRUST THIS COMPANY. I spoke with AAA to have them removed as a provider and was told by AAA they have several complaints against them!

Unfortunately, we are unable to validate or verify any of the claims listed in this review. The reviewer chose to use a fake name. They even made a fake email to describe this account. Regarding the comments below, we are a AAA approved repair facility and often times this particular location can be busy. Despite how busy this location is, we always return phone calls and voicemails and we have never had an instance where we have never answered the phone. We reached out to AAA and are they are unaware of many, let alone any, complaints against us. If we had a severe amount of complaints, they would have dropped us as the recommended repair facility or not offered to renew their contract with us. We never perform any work that would require charges without authorization and our recommendations always come with a very detailed story describing the steps our technicians take to determine the source of a failure. It is possible that we may have recommended an engine replacement with a radiator replacement and another shop chose to fix part of the problem. We always try to recommend the entire repair as opposed to temporary repairs because we want our customers vehicles on the road as long as possible. Unfortunately, it is not possible to remove reviews from ****** and we respond to all reviews for our business because we truly care about our customers feedback. We would love an opportunity to discuss this situation with you over the phone and would ask that you reach out to our district manager at ************