Customer ReviewsforWalser Hyundai

I was sold a used car and was told it was brand new.

***** thank you for reaching out. Were sorry to learn that your recent experience with us was unsatisfactory. Wed like to speak with you directly to clarify and learn more. Please contact our General Manager (***********************, ****************************** at your convenience.We look forward to hearing from you. Thank you.

I have an issues with this dealer at there new Coon Rapids location. I brought in my 2019 Santa Fe for an oil change. I have Pre-Paid Maintenance thought Hyundai and oil changes are included in this service. I have had this done at other Hyundai dealers without issue. My service advisor calls and lets me know the car is ready and that it will be $93 and some change, I inform her that I have Pre-Paid Maintenance and I don't pay for oil changes. She says she will looking into it and give me a call back. She calls me back and states all she can see is the cars warranty but not any Pre-Paid Maintenance, I open my MyHyundai App and under Vehicle health it shows Pre-Paid Maintenance and it's still active. At this point I'm confused, why do they not see it in there system? I call Hyundai customer service too confirm I have the service and what all is covered under it. They confirm that it is in fact Active and does cover oil changes. At no point did my service adviser or the Service Manager reach out to Hyundai to confirm that the service was active on my car. They proceed as if I was trying to cheat them out of the $93 dollars! By far the worst customer service experience I have ever had with a dealership. I will not shop here or any Walser dealership. I will also let everyone I know my experience with Walser in hopes they won't have to suffer the same mistreatment and unprofessional customer service that I did.

**** - we greatly appreciate you reaching out to us. We sincerely apologize for any disappointment you experienced during your recent visit. Our company places great importance on maintaining transparency and providing excellent customer service. Regrettably, we could not confirm any prepaid maintenance evidence when we contacted Hyundai ************* of America or the dealership where you purchased your vehicle. We would be more than willing to have a direct conversation with you regarding this matter. Please do not hesitate to contact our General Manager, *****************************, at *********************************

In December 2021, I refinanced a vehicle with this dealership. The vehicle costed me $18,000. Fast forward 13 months later, the care breaks down due to an oil consumption problem. I had it towed back to the dealership, where they inform me that with my warranty that they'll be me to authorize a teardown to discover the root cause of the problem in order to assist me further. They proceed to teardown my engine then call back saying the warranty expired and that the engine will cost another 13,000 to fix. In the meantime, I'm out a vehicle while the dealership happily continues to tag thousands on debt into my lap. I feel like I continue to get pushed around my this place when I'm already at my lowest.

Destiny - Thank you for the feedback on your recent experience here. We are sorry to hear that your visit with our ****************** did not meet your expectations. We take customer feedback seriously and will use this to continue improving our processes. Please contact our General Manager (***********************, ************) for additional comments or concerns. Thank you.

I was extremely discouraged by my most recent Walser Hyundai repair experience. In June I was informed by my normal mechanic that one of the repairs that was needed on my car showed up on a warranty notice. My mechanic took the time to call Hyundai to verify the warranty for the steering coupler. When I called to schedule the warranty repair, I asked if my 2009 was covered, and they reported YES. 3 weeks later I arrived for my appointment, and was told that the warranty had expired, and they would charge me $390.00. My options as my coupler was getting progressively worse were the following: - Go ahead with the repair and they were willing to knock 50.00 off from the cost. - Attempt to contact Hyundai to extend the warranty which could take multiple days to weeks and which I was told by the service department was not likely to happen. - Schedule with my mechanic who I know is pretty busy and could take another few weeks to make an appointment. Due to the speed at which the vibrations in the steering wheel were getting worse I felt forced into option 1 as it had already taken 3 weeks to have this appointment. Soon after the repair I started my car and my Electric Power Steering signal started flashing. I notified Hyundai, as timing is very close to when they worked on my steering column. I am now informed that they will do a diagnostic for 190.00 however if the service department admits that it is due to the work that was recently done, then they’ll omit the cost. This has been a stressful experience that I would not want anyone to have to go through.

Liz - We sincerely apologize for a less than 5-star experience. We want to speak with you directly about your recent visit. Please contact our General Manager (Andy Swanson, 651-705-0155) at your convenience. We look forward to speaking with you. Thank you.

We brought my son to find a vehicle for around $9,000. The 3 vehicles from the website we were interested in were "sold" when we arrived. He found a car in his price range and was told one of three things was wrong with it, the battery, the starter or the engine!! Why have it on the lot? The salesman found a car at the Burnsville dealership and drove my son there to see it. Upon their arrival he was told the car had an oil leak!?! There was another vehicle he was interested in but was told it was reserved. Two hours later, they returned. Then, miraculously, a Nissan that my son had been interested in earlier and was told it was sold, was suddenly not sold and the salesman was going to find the keys. My son then told him he'd had enough and we left. Granted $9,000 isn't a huge sale but we ended up spending it at a different dealership that day.

****** thank you for sharing this feedback with us. It is our number one goal to ensure all customers have a consistent, transparent, and easy experience when purchasing a vehicle with Walser. Were sorry to know your experience did not meet this standard. We know the time of you and your son is valuable and we sincerely apologize for the inconvenience. Unfortunately, new and used vehicle inventory still remains a challenge and sometimes miscommunications occur. We appreciate the opportunity to improve and thank you for reaching out. Please feel free to contact us directly if youd like to discuss the experience in further detail. Sincerely ***********************, General Manager *********************************

I went into this Hyundai dealership to purchase a car I had leased. It took 3 hours and two batches of paperwork. I was in with my elderly mother and we were getting antsy to leave. I had said numerous times, at least 4, that I wanted no extra warranty but the sales person, susan, said she had to go through everything so I said okay. I get home and look through the paperwork and she added on $2699 for a service contract. I just called to speak to a manager and she came in the phone. I truly believe this was deceptive and I wanted the bbb to know about it!

Thank you for contacting us, Mary. We'd like to sincerely apologize for the miscommunication that occurred during your visit. Trust and transparency are key in the way we do business, and we're sorry this interaction did not reflect that. We understand you have been in contact with our team and trust you have now received the check to correct this occurrence. Please feel free to contact our General Manager (Andy ******** ************) with any immediate questions or concerns. Thank you.