Customer ReviewsforWalser Toyota

We had issues with a vehicle we had purchased from Walser last year. However they worked with us on addressing the issues after we had purchased the vehicle and paid for the issues.

Dear ******,
Thank you for sharing your experience. We're pleased to hear that our team could address and resolve the issues with your vehicle. Your feedback is valuable to us, and we appreciate your patience and understanding throughout the process. If you need further assistance, please don't hesitate to contact us.

Took my vehicle in for inspection. A service person could not answer my question so I asked for someone who could answer it. The general manager took offense to that and basically started arguing with me. It was very rude definitely not customer service orientated the service after the sale is terrible

***** - Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience at our dealership. We hold ourselves to a high standard of customer service and we take your concerns seriously. We understand that you had an opportunity to connect over the phone with our General Manager, *******************, to resolve this together. We appreciate your time and business and encourage you to contact **** at ***************************** with any additional questions or concerns. Thank you.

Extorted I traded in an existing lease for a pre-owned Tacoma, and five weeks later I was called and told that my loan and title could not be processed and that there was a $2800 shortage. Tax for the dealership to buy out the lease was not factored in, and I was asked to make up the difference. I was asked to “re-sign” the loan for the new “Walser No-Haggle Price”. I was already feeling that things were shady because I was pressured into using Toyota financing, so they could run it through the “Certified” program and get me a better rate. The “Certified” inspection failed to find CAM position sensor wiring damage, and the brakes were end of life, I paid for these repairs in the following weeks. Toyota Financial started sending letters and leaving messages asking if I received a title with them listed as the lien holder. I gave up and wrote them a detailed letter explaining the problems with the Walser finance department. I got a call from the Toyota Financial “customer experience“ manager saying that he would look into it. After five months of wondering if I would be able to renew my registration, it finally came in the mail, with a note saying they waived the processing fee. I never want to experience “The Walser Way” again.

Dear *****, Thank you for reaching out and sharing your recent experience. We genuinely regret the frustration and inconvenience youve faced during your vehicle purchase and subsequent issues.We understand how troubling the financing confusion and vehicle inspection problems can be, especially with the added stress of ensuring proper documentation and title processing. Your feedback highlights several areas we will review as a team.To address your concerns directly and work towards a satisfactory resolution, we kindly ask you to get in touch with our General Manager at ****************************** We are committed to ensuring you receive the support you deserve. We hope to have the opportunity to make things right and restore your faith in our dealership.

We purchased a vehicle through Walser in June of 2023. The description they had on their site of the vehicle was inaccurate. The sales person we worked with was not friendly or very helpful. Also, they said the vehicle had never been in an accident but upon taking it in after purchasing it to be serviced at a different Toyota they said right away there had been body work done on the front bumper of the car. Accident or not for this body work we asked the questions but they lied to us about it. This dealer was very dishonest in not only their listing but the things they said to us. We also have been waiting 3 months for our license plates to come as they were completing all the registration for that. Overall, a very dishonest, devious, rude, dealership that has no concern for their customers.

Dear ******, Thank you for sharing your feedback with us. We regret to hear about your recent experience and understand the frustration youve faced regarding the vehicle description, customer service, and registration process.We strive for accuracy and honesty in all our listings and interactions. Your comments about the vehicles condition and the service you received will be reviewed by our management team to ensure we address these issues promptly.To better understand your situation and work towards a resolution, we kindly ask you to reach out to our General Manager directly at ***************************** We are committed to addressing your concerns. We hope to have the opportunity to resolve your concerns and improve your experience with us.

Talk about crooked dealership(s) well add this one to the list. Do NOT ever do business with this place, not only will they lie and deceive you, they will take advantage of you as well. They tried to sell me a 14yr old vehicle at nearly double the KBB price. I told them that and they said they don't base their vehicles off of KBB. Yet I was offered a price to buy my vehicle based on KBB values. Then when confronted, they say they only use that as a tool. Yet they based my vehicles value from KBB and told me what they were going to sell it for which was based on KBB. Lies & deceit. Just another typical crooked dealership that you need to stay away from! Please tell everyone and anyone you can to NEVER do business with a crooked company like Walser Toyota!!

Dear *******, Thank you for sharing your feedback. We genuinely value all customer insights as they help us improve our services. We are sorry to hear about your recent experience and understand your concerns regarding the pricing of the vehicle and the use of KBB values. We strive to maintain transparency and fairness in all our transactions. Your comments will be reviewed by our management team to ensure we address any areas that need improvement. Please reach out to our General Manager at ***************************** directly so we can discuss this matter further and work toward a resolution. Thank you for bringing this to our attention.

We made an appointment online on Tuesday hoping the truck we wanted to see wasn’t going to be sold until we were able to get to see it on Friday(today) at 1pm. The morning of Friday(today), the truck was still available. We showed up to the shop exactly at 1pm, just to get told we were not allowed to see the car because another person who is driving 2 hours away is already on the way. Mind you, they told us on the phone prior to coming in that there was no holding and that it was first come first served only, but Chris R. and another salesperson(Asian looking) were telling us because this other person is coming 2 hours away, they have to let this person see it first. BS! I called to speak to someone on the phone about their “holding policy” and there was none. Chris R. said whoever we spoke to on the phone must be a new person. Now the car is sold and we never even gotten to test drive or see how the interior looks like! Would like this review be sent to manager!

***** - Thank you for taking the time to reach out to us. We're sorry to hear your recent experience was not up to your expectations. We want to apologize for the misunderstanding; however, we are unable to hold or reserve vehicles for customers. Our General Manager ******************* is attempting to contact you to discuss other options. We would love another opportunity to work with you to find a vehicle that fits your needs. Thank you!

Extremely Disappointed!! I bought my Truck In July 2021 Using my ****************** which toke MY hard work 9 years to build. On 12/24/2021 5 months after I bought my Truck, the truck broke down. Prior to this I spent almost over 2 months time trying to get Walser to service the Truck or at least take a look at(Fully aware it was not COVERED under warrantee) Just look at it and see what is going on with my Truck. Fast forward a year later take the Truck in Engine NEEDS to Replaced + Manifold(which is discontinued) both Need to be replaced. AFTER paying almost $7,000.00 to get the truck purchased in the First place + Since Now $$ spent (From My children and Household expenses that was barely able to afford and in some cases not at all)... to get it just to be looked at 1 year later and the outcome = (this price tag doesn't even included the $$ already paid out) $9,200.00+ to replace the engine and manifold if the manifold can be found... Never again for WALSER. I really feel exhaustedly taken advantaged of Absolutely by WALSER, Never again! Shameful.

Dear ******, Thank you for sharing your experience with us. We understand the frustration and disappointment you've expressed regarding the issues with your truck and the service you received.We deeply regret that your experience did not meet your expectations, especially given the significant investment and effort you have put into maintaining your vehicle. Your feedback regarding the delays in service and the high costs associated with the repairs will be thoroughly reviewed by our management team to ensure we address these issues.To better understand your situation and work towards a resolution, we kindly ask you to contact our General Manager at ***************************** directly. Thank you.

In today's car market we were extremely happy to have a sales person reach out quickly and help us through the process of reserving a vehicle we were extremely interested in. We drove 4 hours on a Saturday to look at a mid size SUV Walser listed as a preferred model with leather interior, tow package, power liftgate amongst other positives. When we arrived we were greeted appropriately and given the keys to the vehicle to check it out. Immediately we noticed there was no power liftgate. Than noticed there was not leather interior (not a big deal). After taking the car for a drive decided to check out the tow equipment and noted there was none. We returned to the dealership and asked to see the specs on the car as they removed the car from the website when we put $1000 down payment on what we thought was our perfect family car. We noted several discrepancies in their description. No leather seats, no cooling seats, no tow package, no power liftgate..... the sales manager came over and told us they paid a lot for the vehicle and offered to pay HALF for the toy package to be installed. After researching the vehicle we nearly bought we would have been paying nearly $8000 over market value based on Kelly Blue Book pricing. With today's gas prices and time wasted we are extremely disappointed in the service by Walser's management. They wouldn't right their wrong and wanted us to pay more for something that was reportedly included. False advertisement buyer beware and do your research on your vehicle purchased through them!

Dear *******, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are sorry to hear about the discrepancies you encountered with the vehicle and the frustration it caused.We strive to provide accurate information and exceptional service to our customers. We understand the importance of transparency, especially when purchasing a vehicle. Your comments regarding the vehicle's features and the resolution offered will be reviewed by our management team to ensure we address any areas that need improvement.To better understand your situation and address your concerns, we kindly ask you to reach out to our General Manager directly at ******************************

I am extremely disappointed and dissatisfied. I reached out to get a service appointment as I have been having issues with the AC and oil since I purchased the car. My oil is constantly running out but no burning smell and no oil leak. I have only had the car since 5/22/2022. I brought in my Audi 8/8/2022 and received a rental car which was a process in itself. After multiple reach outs and expecting a call back, no one had followed up for almost 2 weeks. I then spoke with someone Friday who said my car was ready. I picked up my car Saturday 8/20/2022, they told me that they had absolutely no paperwork for me to leave with but ensured everything was fixed and a manager would call me Monday. I received a call Monday 8/22/2022 stating they confused my car with another and mine was actually not fixed and I had to bring it back again. A week later, I picked up my car and no one could explain to me what the issue was but the 2 pieces of paperwork stated “no issues were found”. That was Saturday, 8/27/2022 and this morning, my check engine light came on and my oil is low. I have tried reaching out to corporate and have not received any follow up that they are able to help with my vehicle. This has been one of the worst experiences I have had with any company. And on top of me receiving a faulty car with absolutely no help from the service team with having a warranty, I still have yet to receive my title for the vehicle let alone a call back about my car having the exact same issues as when I first brought it in.

Dear *********, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your vehicle's service. We understand how critical it is to have a reliable vehicle and responsive service, especially with ongoing issues like those you've described. Your feedback regarding the delays, miscommunication, and unresolved problems with your Audi is concerning and will be thoroughly reviewed by our management team to ensure we address these issues.Thank you for bringing this to our attention.

I tried my best on purchasing my dream car online, over the phone, email, etc. I was reached out to by ‘Kent *********’. He would hardly reply, and if he did, it would be in the most unprofessional ONE sentence response. Although he’s the seller, he never seemed like a seller, I basically called and said that I was Definitely going to buy this car. All I need is the proper bank to sign off on and NEVER reached back out. The day I messaged him, he replied with “the car sold a couple days ago.” When we we’re waiting ON HIM !!! Literally the biggest joke and waste of time. And they have the audacity to say “easier to buy at home”

Thank you for reaching out to us, ******. We aim for a fast, easy, and transparent experience for all of our customers--we're truly sorry to read that your recent visit with us was a miss. We take this feedback seriously and would like to talk with you directly so we can best serve you, even if it's simply a conversation to share feedback. Our General Manager ******************* has contacted you multiple times. Please contact him by phone or email at your convenience. You can reach him at ************ or at ****************************** Thank you.