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      Country
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          Find a Location

          Mills Motor, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Mills Motor, Inc.

              14858 Dellwood Dr Baxter, MN 56425-9746

              BBB Accredited Business
            • Mills Motor, Inc.

              PO Box 727 Brainerd, MN 56401-0727

              BBB Accredited Business

            Business ProfileforMills Motor, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 1/10/2005

            Years in Business: 102

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by Mills Ford of Brainerd,  this company is a new and used automobile dealership, providing automotive repair and a service and parts department.

            Products & Services

            Vehicle Tires, Vehicle Parts, Vehicle Accessories, Vehicle Customization and Graphics

            Business Details

            This is a multi-location business.

            Find a Location

            Mills Motor, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mills Motor, Inc.

                14858 Dellwood Dr Baxter, MN 56425-9746

                BBB Accredited Business
              • Mills Motor, Inc.

                PO Box 727 Brainerd, MN 56401-0727

                BBB Accredited Business
              BBB File Opened:
              3/6/1989
              Years in Business:
              102
              Business Started:
              1/1/1922
              Business Started Locally:
              1/1/1922
              Accredited Since:
              1/10/2005
              Alternate Business Name
              • Mills Lincoln of Brainerd
              • Mills Ford of Brainerd
              Business Management
              • Marisa M. Mills, Owner
              • Brady Sladek, General Manager
              Contact Information

              Principal

              • Marisa M. Mills, Owner
              Additional Contact Information

              Fax Numbers

              • (218) 825-3516
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Disgusted

              01/07/2022

              The entire staff who comprises this “professional” business has no regard for the satisfaction of their customer. They have made it impossible for me to even inquire as to the status of a part I ordered over a week ago. No return calls, no answer multiple times over two days, despite my being patient and polite. I cannot drive my vehicle without this part. The least I expect is a response. Disrespectful and unprofessional EVERY time.

              Mills Motor, Inc. Response

              01/21/2022

              We researched ******* Fausers concern and situation. Sometime between Christmas and New Years, one of our Parts Team Members at Mills **** in Brainerd tried to order the module requested by ****************. Our Parts Team Member gave him a concrete date as to when **************** could expect this part to arrive. This was an error on our Team Members part, as currently we cannot confirm exactly when or if we may receive any parts order based on todays current state of the *** and non-*** manufacturers and parts availability. **************** was extremely upset when he came into our Mills **** Baxter dealership, following up on his part order and that it had not arrived yet. We attempted to explain the situation and determine where this order was, to no avail. **************** was swearing and extremely upset. We refunded his money on the spot based on his upset and treatment of our Service Manager. We certainly apologize, and did apologize, for his experience and for the delay in getting the part he wanted. In hindsight and after the fact, our Parts Team Member acknowledged that he did not complete the order properly in the ordering system and the part was never ordered. We are working with this Team Member on further training as he is brand new to this department. We are unaware of any unprofessionalism or disrespect by any of our Team Members while interacting with ****************. We have been in business since **** and our daily goal is to provide each of Guests with a world class experience. We absolutely apologize to **************** for this error, and that we did not meet his expectations.

              Local BBB

              BBB of Minnesota and North Dakota

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