At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 12477 Plaza Dr, Eden Prairie, MN 55344-3647
- BBB File Opened:
- 4/1/1997
- Years in Business:
- 27
- Business Started:
- 4/1/1997
- Business Started Locally:
- 4/1/1997
- Accredited Since:
- 4/27/1989
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Jack Dennen, General Manager
- Mr. Eric Bjorgaard, General Manager
- Contact Information
Principal
- Jack Dennen, General Manager
- Mr. Eric Bjorgaard, General Manager
Customer Contact
- Mr. Eric Bjorgaard, General Manager
- Additional Contact Information
Fax Numbers
- (952) 828-1966Other Fax
Phone Numbers
- (800) 859-6464Other Phone
- (952) 828-1966
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mary D
05/31/2024
Metropolitan Ford, LLC Response
06/01/2024
I'm very sorry to hear that you had a bad experience. It looks like you bought your vehicle from us back in February. Did something happen to prompt a bad review 4 months later? I don't see that the vehicle has been back in for any service work. Your salesperson, ***********************, consistently gets very high marks from his customers and takes negative feedback like this very seriously. I will sit him down and discuss it with him.
Also, if you don't want the warranty and prefer to self-insure, you can come in and we can cancel that warranty for you with no problem. Most customers prefer to have coverage due to how costly repairs can be, but it is an option for you if you feel you were misled.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.