Business ProfileforHawaiian Pools & Landscaping, Inc.

I hired Hawaiian pools because of location. This is my first time owning a pool. I had an initial service where they came out and de winterized the pool. I was told in an email to remove all the things on top of the tarp and to make sure all chemicals and equipment that was needing to be used out. My son and I removed the tarp, come to find out tarp removal was in the price. The tech came out and turned on all my equipment. I ended up having a leak he attempted to fix my leak. It still was leaking in one area so he put silicone on it. The silicone did not hold so it is still leaking from my pump. I spoke with ****** and sent her a video. She gave me a new quote for almost $700 to come back out and add some new piping. Amongst other things. On 3/22/23 they sent a cleaning service tech to my house to clean the pool. They did not vacuum or remove the big sediment at the bottom of the pool. They threw some shock in it and left. The next day 3/23/23 a different tech came out and he threw some white powder in my pool that I was later told was flock and then he left. I wrote an email complaining about the lack of communication and what is going on. I never received a reply or a phone call fast forward to Sunday. I finally wrote an email letting them know exactly what happened with no communication, lack of service and that I was going to look for another company to service my pool. Little to my knowledge the last tech that came out shut off my breaker to my pool my valves and my switches. No email from ****** or Khloe for reconciliation. I want my money back for the services that were not fulfilled. My tarp still sits in my yard and the pool pump is still leaking. My pool has numerous leaves and debris that neither cleaning techs got out before the print chemicals in the pool. Horrible service all around.