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Find a Location

Mark's Roofing Company has 1 locations, listed below.

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    Business ProfileforMark's Roofing Company

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/2019

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    38 Old Hickory Cv Ste B135, Jackson, TN 38305-2914
    BBB File Opened:
    6/1/2011
    Years in Business:
    14
    Business Started:
    5/1/2010
    Accredited Since:
    9/1/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mark Hale, Owner
    Contact Information

    Principal

    • Mr. Mark Hale, Owner

    Customer Contact

    • Mr. Mark Hale, Owner
    • Mrs. Callie Hale, Office Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    In January 2020 I had ****** Roofing replace my roof. I came home during the day while they were performing the work and one of his crew was using a roofers axe to chop out the peak of the roof. Now my ridge vent is coming up because of the damages done to the roof decking from the axe. They also did not complete the work and caused some damages to the vinyl siding. The owner has acknowledged the issues and has several times told me he would send someone out to take care of this. Two and a half years later I still have no resolution even though I have a 5 year warranty so he has not honored the initial agreement or any warranty. I had another roofing contractor come out and look at the roof and they said all of the roof decking at the ridge vent would need to be replaced. I sent an email giving him a final opportunity to make repairs or I would have to take him to general sessions court but he did not respond. I do not want him to work on my house but to pay for proper repairs and compensate for the amount that would cover the loss of warranty having someone else perform the repairs. I am having to have a siding company do repairs of over $1000 for damages done by his crew.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JOE K

    5 stars

    04/30/2023

    From the first telephone call to the completion of the roof installation all of the professional handling of the project was on display. Helpful advice and continuous communication made a stressful confusing house repair very easy to understand and allow for making the right decision. The whole process from roof installation to clean up was outstanding.*****

    Local BBB

    BBB of the Mid-South

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