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          Find a Location

          American Home Shield has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAmerican Home Shield

            Home Warranty Plans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3400 Players Club Pkwy Ste 300

            Memphis, TN 38125-1731

            Get Directions
            Visit Website
            (901) 701-5000

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            Customer Reviews

            2.1/5

            Average of 11,090 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24,309 complaints closed in last 3 years

            6,196 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 5/1/1997

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            American Home Shield has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3400 Players Club Pkwy Ste 300, Memphis, TN 38125-1731
              BBB File Opened:
              1/9/1995
              Years in Business:
              53
              Business Started:
              1/2/1971
              Business Started Locally:
              8/19/1986
              Accredited Since:
              5/1/1997
              Alternate Business Name
              • Prestige Home Service
              • Prestige Home Warranty
              • AHS
              • Home Protection One Corporation
              • Service Home Guard
              • HSA Home Warranty
              • Frontdoor, Inc.
              • Pro Connect
              • Frontdoor
              Business Management
              • Mr. Jeffrey Fiarman, SVP, General Counsel & Secretary
              • Mr. William Cobb, Chairman/CEO
              Contact Information

              Principal

              • Mr. William Cobb, Chairman/CEO

              Customer Contact

              • Ms. Lynn Schroeder, Senior Manager
              • Mr. William Cobb, Chairman/CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Home warranties

              Customer Complaints

              24,309 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/25/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I have waited a month before filing this complaint because I didn't want it to be filled with so much disgust and disappointment. I had been with with AHS since 2008. I filed a service request on 6/13/23 for my air conditioner unit. First of all they sent out an inexperienced technician through Homeserve by Greenway. The tech condemned the entire system and said a project manager would be coming out. We know what happens when the 2nd person comes to sell you something. Project Mg. came and stated non cover cost for compressor and coil $6775. Project Manager ******* didn't explain any issues but quoted a price. I requested a second opinion and the next company did not see those issues. The 2nd company explained what was going on. I called AHS back to get a payout and was told since I requested a second opinion I could not get a payout. Out of all the thousands of dollars that I had pour into this company they always find an issue to not fix what's in your contract. Their customer ********************** is rated below zero. This company is a money scam and ripping off households. Then they want to charge you $89.99 cancellation fee. I refuse to pay AHS another dime. Contract #*********
              Read More
              Read 24308 More Complaints

              Customer Reviews

              11,090 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Betty A

              04/24/2024

              I used AHS more than 20 yrs. Theyve always met my expectations and when using the service in ********* before I lost my first home to fire in 2016, they were reliable and fair. I hope they still employ the same service model here in the Carolinas with my new service contract. They provided great customer ********************** in the past and I pray that hasnt changed as customer ********************** is the cornerstone of a great service organization!
              Read 11089 More Customer Reviews

              Local BBB

              BBB of the Mid-South

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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