Business ProfileforMassage Envy - Collierville

I purchased a Massage Envy membership at the end of December 2019; this membership started in January 2020. The cost of the membership was $60 a month and included a monthly massage for a year. I originally wanted the membership as my experience with Massage Envy was great; I truly loved their services. It made sense to take advantage of the membership as I had been paying $90 for a massage in the past - I would be saving $30. I used the membership for only 2 months before Covid hit. Due to Covid, Massage Envy was forced to close until it was okay to reopen. When they did reopen, I did not find it was safe receiving a massage as the person would not be 3 feet nor 6 feet away. Also, please keep in mind that I'm a teacher and our campus was shut down several times due to Covid last year; it did not make sense for me to put myself in a position where all safety precautions could not be followed knowing I could contact the virus and pass it to my students, colleagues, family, and friends. I called several times last year asking for my membership to be cancelled since I wasn't receiving any services. I was informed that it could not be cancelled until the date listed on the contract and I would still be charged even if no service was used. In January 2021, I was finally able to cancel my contract and was told that 9 1/2 credits must be used by March 2021. There was no way for me to use these credits up nor could I gift them easily. I find Massage Envy did not handle this situation like other businesses did during the pandemic. I spent $720 and was only able to receive a few services due to the pandemic. I'm asking that I be reimbursed for the months that the service was not used.