Business ProfileforErica Polk, DDS, PLLC

My husband and I both saw Erica Polk. My husband name is ***********. I originally was given a estimate of how much I will pay for my next service. When i came back for my next service I was quoted a much higher price but good thing I had my receipt of last quote price because she had no choice but to honor it! I knew then that those billing people did not know how to bill correctly. This same day the billing manager I believe asked me to come to her office about my husband ***** and said they expected insurance to pay because they said they would pay xyz amount so she said he left with $658 balance? I said maam why would you allow his bill to get so high if you knew insurance wasnt paying it or denied it already??? We kind of got in heated altercation because we never experienced this. If insurance tells you they will pay there may be a small difference in which they may not pay but not almost $700 difference thats beyond ridiculous and irresponsible on their part because no one was aware of that balance until it become this large amount and all she could say was insurance quoted what they would pay and didnt pay after that encounter I stopped going because no way you told me two different prices and you ran up a bill on my husband you expect him to pay without even informing him about the bill. He had services in jan 2022 and she brought this up to me in June 2022 so insurance waited this long to approve or deny a claim and billing team didnt think to check on claim or call me or my husband about it before he continues to get services? No one called and reported this to us so he only paid his total due which was co-pay thats it! My resolution is for business to remove and write off any charges. The billing team did not bill correctly, and they do not communicate in timely manner.