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            Business ProfileSantevia Water Systems Inc.

            Water Purification Equipment
            BBB accredited business

            Contact Information

            Delta, BC V4G 0A2

            Visit Website
            (604) 943-9220

            Business hours

            Closed
            Business Hours
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 15/4/2011

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Santevia’s filtration systems effectively reduce tap water contaminants such as chlorine, lead and heavy metals. Santevia adds healthy minerals like calcium, magnesium and other trace minerals into water. Minerals improve the taste of the water while also helping you get your daily intake.

            Business Details

            Location of This Business
            Delta, BC V4G 0A2
            BBB File Opened:
            24/3/2011
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Incorporated:
            18/9/2007
            Accredited Since:
            15/4/2011
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Michael Hutchinson, Director of Finance and Administration
            • Mr. Matthew Gohl, CEO
            Contact Information

            Customer Contact

            • Michael Hutchinson, Director of Finance and Administration
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/03/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            To whom it may concern, I purchased one of your Alkaline Pitchers in the summer or 2021, hoping it would be the perfect solution to a unseasonably hot summer here in Calgary, AB, Canada. Unfortunately only a few weeks after purchasing it I noticed that the filter was defective and would not filter the water at all, but simply allow it to pass through. Thinking it was a fluke I decided to buy another filter to try and see if it was just a one off, unfortunately that did not resolve the issue. I took it back to the store today at which I purchased both the pitcher, and filters. They forwarded me onto Santevia Water Systems Inc. as this is a manufacturing defect and there is nothing they could do about it. I would like either a refund of my purchase or a replacement pitcher and two filters to be exchanged for the defective ones. I look forward to hearing back from someone promptly regarding these issues. Regards, ******
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nate V

            09/08/2024

            We bought this system and tried it out and it literally has been just sitting there for months and months and months and none of us none of the kids like it it's absolute c*** we went back to refilling our water at a local water Place much better taste much better I feel like I got scammed at like 250 bucks I would not recommend this product to not even my dead mother-in-law. I went into several wellness centers and they stopped using them as well cause it *****

            Santevia Water Systems Inc. Response

            09/08/2024

            We apologize for the negative experience that you have had with the Santevia Gravity Water System. We are surprised to hear that members of your household do not like the taste of the water, as we consistently hear the opposite of how fresh and clean the water tastes when the system is maintained properly. From reviewing our records, it appears that you purchased your Gravity Water System in August 2022. Please contact our Customer Experience team at ******************************* and we will do our best to resolve any issues that you are having.

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

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