Business ProfileforFame Diamonds Inc.

I am writing to dispute the decision not to issue a refund for the pearl necklace I purchased from Arctic Fame Diamonds on February 15th, 2023 and requested for two days in a row on the 16th and 17th, right after I found out the actual quality of the pearls. The store policy regarding refunds was not properly disclosed at the time of purchase, and the price of the necklace was inflated and not representative of its true value. As they are aware, I purchased the necklace for a price of $1075+tax after a 50% of discount from $2150. However, after having the necklace appraised by an independent appraiser, I was informed that the true value of the necklace is maximum which is an insurance value of $1470, which is significantly lower than the price on the Certificate of Authenticity. This suggests that the price I paid was inflated, and that the advertised discount of 50% was different from the actual value of the necklace. The appraiser wanted to add a few comments that several Akoya pearls’ cores were seen due to the thin layer of the core and too many blemishes. Furthermore, the store policy regarding refunds was not properly disclosed at the time of purchase. As a consumer, I have the right to be informed of the store's policies before purchasing. In this case, I was not made aware of any restrictions on refunds, nor was I informed that the price of the necklace was inflated. Also, the value on the Certificate of Authenticity of the neckless is incorrect. Given the circumstances, I believe it is only fair and reasonable that I be reimbursed for the full purchase price of the necklace.