BBB Accredited Business since 23/11/2012
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Vancouver web design and internet marketing company offers Web site design, Search Engine Optimization, Pay Per Click Management and e-commerce website design.
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A BBB Accredited Business since 23/11/2012
BBB has determined that Global Reach Advertising meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Global Reach Advertising's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Type of Entity
Incorporated: May 2012, BC
Contact InformationPrincipal: Vadim Kotin (President)
Internet Marketing Services, Search Engine Optimization Services, Web Design, Social Media
Products & Services
Internet Marketing Plan
Social Media Marketing
On-page website optimization
Off-page website optimization
Hours of OperationMon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PMSat: 11:00 AM to 03:00 PM
Refund and Exchange Policy
The company has advised the BBB, that their refund policy is as follows:
If design of website has been completed and approved by client, there is no refund. If a client decides not to move forward with project, the company will refund the amount paid minus the fee for creative work.
Pay Per Click Management
If the client is not satisfied with their Pay Per Click service then the client must inform VN Web Group within 4 weeks and the contract will be cancelled and no further payments will be due.
Search Engine Marketing
Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking algorithms, and other competitive factors, VN Web Group does not guarantee #1 positions or consistent top 10 positions for any particular keyword, phrase, or search term.
Their guarantee is that their client's website will improve position on search engines and lead generation within the first 3 months once the marketing campaign begins.