Business ProfileforSPUD.ca
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 105 5566 Trapp Ave, Burnaby, BC V3N 5G4
- BBB File Opened:
- 2/3/1998
- Years in Business:
- 26
- Business Started:
- 1/11/1997
- Business Started Locally:
- 1/11/1997
- Type of Entity:
- Corporation
- Alternate Business Name
- S P U D
- Small Potatoes Urban Delivery Inc
- Sustainable Produce
- Related Businesses
- Business Management
- Shawn Berke, Director
- Reza Bafandeh, Vice President
- Bridget Westerholz, Vice President of Marketing
- Simon Cairns, CEO
- Contact Information
Principal
- Reza Bafandeh, Vice President
Customer Contact
- Bridget Westerholz, Vice President of Marketing
- Additional Contact Information
Fax Numbers
- (604) 215-1264Primary Fax
- (604) 215-1264
Customer Complaints
13 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jesse M
26/07/2024
SPUD.ca Response
29/07/2024
We connected with ***** on Friday, July 26th regarding this concern. ***** had a recurring subscription placed for delivery that was not cancelled prior to the order deadline as per our cancellation policy. We did, however, make an exception to this policy and cancelled the order as requested and they were not charged.
Unfortunately, our records for this account also indicated a history of abusive language, last minute cancellation requests causing undue increased costs to Spud, and ongoing threating behavior. We had explained our cancellation policy before and the correct way to cancel orders and yet this information had not been heeded and the above noted behavior continued.
Here at Spud, we have a zero tolerance policy for any abusive language, threatening behavior, or otherwise aggressive actions. For this reason, we have ceased all access to ****'s Spud account, closing and removing all relevant information, and will no longer be delivering to their address. All access to our ************** team has been revoked and they will no longer be able to contact us by phone, chat, or email.
This was all explained to ***** on Friday July 26th as well.
As per our Terms & Conditions, we reserve the right to terminate access to any or all of Spud's website and the related services or any portion thereof at any time, without any notice. Spud may, at its absolute discretion, suspend or terminate the ability of any customer to purchase products through this website for any reason whatsoever, and moving forward we will be choosing to do so in this case.
We did not take this decision lightly and wish ***** the best.
Sincerely, the team at Spud.
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