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Find a Location

Total Restoration Services Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTotal Restoration Services Inc

    Fire and Water Damage Restoration
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Total Restoration Services Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      707 Finns Rd, Kelowna, BC V1X 5B7
      BBB File Opened:
      1/4/2004
      Years in Business:
      22
      Business Started:
      1/4/2002
      Business Started Locally:
      1/4/2002
      Business Incorporated:
      5/4/2002
      Type of Entity:
      Corporation
      Alternate Business Name
      • Total Restoration
      Business Management
      • Ken Malcolm, President/Director
      • Marisa Wilson, Manager
      • Lorie Malcolm, Secretary
      Contact Information

      Principal

      • Ken Malcolm, President/Director
      Additional Contact Information

      Fax Numbers

      • (250) 491-3132
        Primary Fax
      • (250) 558-5341
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John W

      1 star

      15/01/2023

      There wasn't a less than one star or i would have given Total Restoration it.****** ** ****** ***** ******** We had insurance claim they were responsible for completing When we moved back in Kurtis hadn't even walked down the place We had the following items 1) Doorbell was smashed and making a funny noise 2) Gas Stove was not hooked up 3) Water to fridge wasn't hooked up 4) Washer and dryer not hooked up 5) Vents were not installed in some places 6) Downstairs was not cleaned dust everywhere 7) Upstairs Bathrooms weren't cleaned from dust 8) Couch upstairs was not plugged in. Had Couch over plug in 9) Boxes downstairs not unpacked 10) Carpets with dust weren't cleaned 11) Furnish was damaged during vent cleaning Upon living in the house, the following items were discovered * Hardwood where the dishwasher was not installed * Hardwood under the cabinets in the kitchen Does not match rest of Hardwood * Ceiling fan missing a cover to the light bulb * Baseboards are not flush with the hardwood * Doorbell still has a buzzing noise when pushed to ring * Water damage downstairs from dishwasher It should be noted when they hooked it up it was leaking bad, and they removed it to the carport * They put felt on the legs of washing machine and upon doing loads it would slide out ( They have fixed now ) * We are down to one spoon in the house now. . Numerous dents and scratches on the walls I was told on Oct 3rd that Kurtis would be completely removed from my file. Marisa **** ******* ** ** ****  took over and she was ok for a few days. When pushing for dates to fix the rest of the items she went radio silent I have heard Kurtis is still dealing with Insurance on this claim. Curtis is very arrogant person. He always tried to push the blame back to the sub contractors or me. Nothing was ever his fault . I never hired the subs . I don't know how I can be blamed for his screw ups DO NOT USE THIS COMPANY !!!!!!!

      Local BBB

      BBB serving Mainland British Columbia

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