Business ProfileforWest Coast Auto Group
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 20370 Lougheed Hwy, Maple Ridge, BC V2X 2P8
- BBB File Opened:
- 15/4/2003
- Years in Business:
- 62
- Business Started:
- 1/1/1962
- Business Started Locally:
- 1/1/1962
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- West Coast Motors
- Related Businesses
- Business Management
- Scott Jones, Owner
- Michelle Jones Ruppel, Owner
- Contact Information
Principal
- Scott Jones, Owner
- Additional Contact Information
Fax Numbers
- (604) 465-9108Primary Fax
- (604) 465-5764Other Fax
Website Addresses
- (604) 465-9108
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Roy O
26/09/2023
West Coast Auto Group Response
28/09/2023
Good afternoon,
The order for this vehicle was submitted to the Kia ******* in a timely manner a few months back. Unfortunately, it has not been built yet due to the delays in the industry and market. It is normal practice to take a fully refundable deposit to secure the order. Should something go sideways, we are happy to a refund on the deposit.
When the customer became frustrated due to the wait time, we offered them a few options including a different car with the same price and colour that was arriving sooner. The family decided this was not going to work for them and they were unwilling to wait longer, so we mutually agreed to refund their deposit and cancel the deal.
The vehicle they ordered is now scheduled to be built but is still not out of the production line. It will show up on our lot but may take longer than expected. Unfortunately, the pandemic pushed the production of vehicles and we have been dealing with these issues for months. Once we place the order, it is out of our hands until it arrives to us.
We hope that this family can find a vehicle suitable for them.
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