Business ProfileforMaple Ridge Chrysler Jeep Dodge

I recently experienced a deeply disappointing situation with Mapleridge Chrysler that I feel compelled to share. A few nights ago, during a particularly stressful drive to ******* ******** **** ** **** *** **** *****, we encountered a tire issue. The tire was slashed, necessitating an immediate replacement with the spare. However, to our dismay, the crucial "key" required for accessing the spare tire was missing from the vehicle's jack kit. Instead, we found superfluous rods, but not what was essential. This was particularly frustrating as the only service my vehicle had undergone was a tire replacement at Mapleridge Chrysler a few months prior, during which no one else would have needed to use this jack kit. In our time of need, the response from Mapleridge Chrysler's service department was utterly disheartening. My attempts to reach them for assistance resulted in being shuffled between different teams, with no resolution. The severity of our situation seemed to be lost on them – stranded in the cold, rainy night with a **** child, and unable to get help from towing companies due to the missing "key". The thought of what could have happened if this occurred on a busy highway is frightening. To this day, as I write this, I am yet to receive any form of contact from the dealership, despite my efforts to reach out. The responses I did get were unhelpful, redirecting me from one department to another. This level of incompetence, lack of leadership, and what seems like ********** ********* practices are unacceptable. I strongly believe that such practices by a dealership like Mapleridge Chrysler should not be tolerated. Their lack of accountability and disregard for customer safety is not only disappointing but also deeply concerning.

Hi,

      I apologize for your experience at the store, this should have never happened. I am very curious who you spoke with during this crisis and left you stranded on the road. Please feel free to reach out to me and I would be happy to get your wheel lock situation sorted.

 

James Plowright

604-465-8931

[email protected]