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Find a Location

Granville Toyota has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Granville Toyota

      8265 Fraser St Vancouver, BC V5X 3X9

      BBB Accredited Business
    • Granville Toyota

      1537 41 Ave W Vancouver, BC V6M 1X7

      BBB Accredited Business

    Business ProfileforGranville Toyota

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Tim Brown, a partner in Granville Toyota, is also a Director of Brown Bros. Auto Clearance Centre Ltd., Brown Bros. Ford Lincoln Sales & Service, Brown Bros. Enterprises, T.E.B. Enterprises, and is a Director and Partner in Main & Marine Investments Ltd.

    To read a review of Brown Bros. Lincoln Sales & Service, please go to: http://www.bbb.org/mbc/business-reviews/automobile-dealers-used-cars/brown-bros-auto-clearance-centre-ltd-in-surrey-bc-184406?isbureau=Y&language=1

    To read a review of Granville Toyota, please go to: http://www.bbb.org/mbc/business-reviews/automobile-dealers-new-cars/granville-toyota-in-vancouver-bc-113949?isbureau=Y&language=1
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1981

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Granville Toyota has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Granville Toyota

        8265 Fraser St Vancouver, BC V5X 3X9

        BBB Accredited Business
      • Granville Toyota

        1537 41 Ave W Vancouver, BC V6M 1X7

        BBB Accredited Business
      Location of This Business
      8265 Fraser St, Vancouver, BC V5X 3X9
      BBB File Opened:
      1/1/1981
      Years in Business:
      43
      Business Started:
      14/1/1981
      Business Incorporated:
      14/1/1981
      Accredited Since:
      1/1/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Main & Marine Investments Ltd.
      • Brown Bros. Enterprises Ltd.
      • T.E.B. Enterprises Ltd.
      Business Management
      • Rob Poletto, Manager of Operations
      • Tim Brown, President/Director
      • Doug Shorman, General Manager
      • Shelley Brown, Director
      • Margaret Brown, Director
      • Thomas Brown, Director
      • Lisa Brown, Director
      • Bernard Fahy, Director
      • Douglas Hopkins, Director
      • Robert Jurisic, Marketing Manager
      Contact Information

      Principal

      • Tim Brown, President/Director

      Customer Contact

      • Rob Poletto, Manager of Operations
      • Robert Jurisic, Marketing Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/12/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Date of the transaction: Aug 31, 2023 Total amount of money I paid: CA$1,000 I submitted a request and deposit to Granville ****** for a White color **** ** car, as specified in the signed Sales Worksheet. On October 10, 2023, they sent a Build & Price Summary, prompting me to sign it for further processing. I declined the building plan as the vehicle did not align with my order, specifically in terms of color (******** Grey Metallic on the plan vs. White on the Sales Worksheet). I communicated this discrepancy via ******, emphasizing my refusal to sign the plan confirmation. As per the deposit refund term in Sales Work Sheet: "Deposits are refundable at any time after 90 days provided that your Factory Order has not been filled." I'm working on refund my deposit. Address the issue and seek a deposit refund through messages to Granville ****** Sales - KC since November 27, there has been no response. On December 2, when attempting to escalate the matter with a call via ******, KC directly declined my calls without providing any explanation or resolution. ********* ***** ****** ** ****
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mark L

      1 star

      12/01/2024

      First time dealing with Granville Toyota and my experience has been the worst so far. Ordered **** hybrid in mid 2022, and almost 20 months later, I am still waiting. Sales/Manager refuses to provide any information on where I am in the queue. They claim they are transparent, but how is that transparent? Why that information needs to be a secret? I understand there is a long wait, but I was told up to one year when I placed my order, but we are now at 20 months! I know many people ordered the same car got their cars even though they ordered in 2023, their dealers have no problem telling them where they are in the queue. It become obvious when they called me told me that I could got a car sooner if I have a trade-in, but I was told having a trade-in or not won't make any difference when I placed my order! So is that being honest? It is now pretty easy to understand why they would not tell me where I am in the queue, because they can sell the cars to those who are willing to pay more or have trade in, customers won't even know. I am sorry, I will tell my all my friends and family my experience here, so they can avoid all of this.

      Local BBB

      BBB serving Mainland British Columbia

      BBB Reports On

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