Water Damage to Mobile Home
Early July 2021, I contacted Nisby Home Renovations Ltd. To have a quote to renew the siding on my mobile home.
July 18 2021 the salesman from Nisby came and met with me, looked over my place. The Salesman was named ***** * *** * ***** *** **** *** *** **** **** **** *** *****.
We sat down to talk and during that conversation he has said that they would leave the old siding on and put insulation over top of everything. Then they would place the new siding on top of the insulation. He told me doing this would add double insulation to my home and save me on heating costs, as well as keep my place cooler in the summer.
***** then gave me a quote of $********* plus GST of $****** totalling $********* He requested that I pay $******** at mid point of project.
I then called my son to seek his opinion on the subject as I wanted to make sure I was getting a good deal. My son said yes, that sounded reasonable. Plus, the company is known to be in business for over 25 years. I thought I could trust that they would do a good job of my mobile home. I knew what the job was going to entail. So, I told ***** that I would like to compare prices and I would get back to him.
***** said to me, if your asking other companies don’t mention the quote I gave you. He then said I wouldn’t ever get a better deal with any other company.
While we were talking, I mentioned that my next project would be to get a new roof, because mine was getting older. Although it wasn’t a necessity just yet. Then I said I wanted to have new floors put in after that. I didn’t expect after saying that. That both ***** and ***** would throw that back at me as their defence for not talking care of the water damage that Nisbys guys caused to my mobile home. But that’s exactly what they did.
***** asked when he was there as the outside was being worked on, if he could take a look at my roof, he looked at it. Didn’t go onto the roof just up to look. He then said when your ready to have the roof done, if you want to give me a call.
I wrote a cheque for $******** and then he shook my hand and left.
A few days later I received a call from ***** saying they were busy and wouldn’t start my siding until September. Due to an early snow fall in September I received another call saying my siding would now be put off until the following year, 2022.
I was fine with that, as winter had hit, and it could be done next year.
In Feb of 2022, I received a call from ***** telling me the work would begin on my trailer in March if weather permitted. When I told him there was 3-4ft of snow around my trailer. ***** said, “No Problem”. The guys can dig a trench around your place and proceed. I said I thought they should wait till the snow melted and the weather was warmer, and things are shifting due to temperatures changing. ***** said, “we do it all the time”.
They showed up as they said and placed the materials on top of the snow in my yard without tarps or dunnage. Just put it all on the ground.
The two guys that came to do the siding, started by digging the trench near my deck and a path on my yard to the materials.
At my place of employment, I had asked a retired contractor if that was normal. He said, “No, you never start outside work on a place until the snow has melted, weather warms up and the ground stops shifting”. To early in the season and it could cause other problems.
When I brought my concerns to *****, he disagreed with me. Although had previously admitted that he knows nothing about the construction aspect of the jobs he sells. I just shook my head. I asked, “How long will the siding take”. He said 3-4 weeks at the most. Weather permitting.
The two crew members came and started the work with snow still on the ground. Very little was done. They spent very little time at my place doing any work and didn’t even show up everyday.
When I spoke to *****, I asked him, are you coming to check on the progress of the project? If not, who is leading these guys on the job. ***** said he was leading the crew but couldn’t be there every day to check on them. Told me he was too busy to come every day and then added that he knew nothing of the job was supposed to be performed. I am just the salesman. I then asked him, if you don’t know what’s supposed to be done. Why isn’t there someone here who dose? ***** then said that *** ********* was on another project and their head carpenter ***** **** was off ** *** *** ****** ****.
At the end of March, I came home from work my mobile home was stripped down to the bare wood. They removed the seal from around the roof area. That’s what is supposed to protect the walls and ceiling from leaking when weather comes down.
The screen door at the back of my trailer had been removed, and not replaced. Was told it would be put in later. The work appeared to be going at a crawl and only a small amount of insulation was placed at the back wall of the trailer.
Then when I came home and seen that, it was unsecured and flapping in the wind. I used what I could to hold the insulation onto the house, and called ***** and told him what was going on.
He didn’t bother to come and check on my trailer until the next evening.
I was fed up, as my neighbors had informed me that the guys would either not show up or if they did, you were lucky to see 3 hours out of them. Not to mention every day I came home from work that they were there, I was cleaning up after them. * **** ***** *** ** *** ******* **** ********** ******** ***** ***** ** ***** ********** **** ***** *** ****** *** ** *** ** ***** *** ** ***** **** ***** * ***** **** ******* **** *** ******** ***** ** *** ***** ** **** *** **** **** *****. 4 weeks had passed and barely anything had been done.
Then Two heavy rains came down, over two weekends in April. Then snow fall and I knew there would be issues. The plywood was still bare and there was nothing protecting the outside of my trailer.
Water stains started to appear along some of the walls at the edges where my ceiling meets my walls.
Water was making its way down the inside of my walls and at the edges of my ceiling throughout my trailer. Wood on the outside was soaked as it was not protected at all.
The following week a bit more insulation made it onto the walls. But they left quickly as I was told one of them had a family emergency.
When I got home that night, my yard was a mess. Garbage was left everywhere, tools everywhere. They even left a can of end seal without its lid, allowing rain to get it. So I closed it up and went inside to call *****.
After the rain I had gotten over the weekend, ***** came over. I was at my ropes end, and I told him. “Get some one to do the job right”. The one guy that came to clean up and before he left, he took my brand new outside sensor light. I made sure I got Nisby to replace it for me.
Then I had a new contractor come and I could see he knew what he was doing. He saw all the mistakes that were made and first put my seal back on.
But before that, I had one last good rain fall where everything got soaked and water came into my trailer, soaked my walls windows and rugs. I had water coming in at every outer edge of my ceiling in my trailer. I was soaking up water and trying to keep from getting worse. It was an absolute nightmare
The new window they had put in my living room was soaked and leaking on me on my couch. Even my curtains were stained with water.
So at first I had to deal with all the water and then the water damage. After all was said and done, I had mold issues and lifting everywhere. My floors in every room, my ceiling tiles all damaged, my insulation in my roof mold.
I was told by Nisby that they would be sending someone out who would do mold testing, but they never sent anyone because it would cost them to much money. So I paid for the mold test and water damage testing to be done and they were very fast to want the results. He then was quick to say he read it as my fault for the mold.
My insurance company came out and did an assessment and said they would not cover the damages because it wasn’t due to aging or nature. As there were no obvious signs of pooling in the center of the roof as is common with aging damages. Instead, the damages were caused by the removal of the seal along the ceiling line that was done by Nisby’s workers during the siding job. So, insurance would not be paying for any of the damages as they deemed it Nisby’s responsibility. * ** **** ***** ** *** **** * **** **** ** ******* **** *** *** **** ******* **** *** ******** ******* ** ** ***** ***** *** *** ** ** ******* ** **** ***** **** ** ****** ** *** *****
At the end of it all, I got unskilled workers. I thought I was getting professional siding carpenters. I got a salesman that sold me one alright. I got an owner who denies any responsibility and has gone out of his way to hide from me and not come to the table and take care of what his workers did.
My insurance company emailed him and told gave him the report, nothing. Mold testing done and paid for by me, and nothing. Other contractors saying it was his fault and emailing him with what he left me with, nothing. At the end of the day, the damages caused came to roughly $********* between materials and labour of everything damaged
As I had every exterior wall replaced, ½ my insulation, all my flooring and baseboards, and some subfloor replaced in my living room under the window they installed that leaked so bad, it put a hole in my sub floor. Because of all the water that I got inside it forced my insulation under my trailer to drop and that protective bag is on the ground, and that must be replaced too. **** *********** ********* ** **** **** ** *******.
I had to scrimp and save for a year and finally get another company to come in and do the work he refused to acknowledge was his responsibility. *** ************ *** ****** came and have completely re done the inside of my trailer and I have been living in a construction zone for over two years thanks to Nisby and their guys.
I only wanted to update my trailers siding not have all this happening to me, I am in my 70s and didn’t deserve this at all. This was supposed to be an existing thing for me to get for myself. It’s been nothing but a huge mess and disappointment. I didn’t even have enough at the end of it all, I had to take out a line of credit to finish the inside damages. All I want is my money back from Nisby, as I don’t believe I will get anything else from them. * ***** **** *** **** **** *** ** ******* ** ** **** ** ****** ***** ** ** ***** *** ** ********* * ***** ** ***** **** ** ** **** ******* **** **** ****** ***** **** ****** ** ***** **** ************ I thank you for your assistance in this matter and I ask that I at the very least get my money back.
Thank you! **** * ***** ** ******* *** ********* ** ******* ************
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