Business ProfileforParenteau's Eavestroughing Inc.

I am writing to you regarding the concerns that I had after conducting business with Parenteau’s Eavestroughing Inc. to have my soffits, fascia, eavestroughs and downspouts replaced in June of 2022 at ** ******** **** * **** ******** *** ******* ***** *** **** *********. The invoice states that there is a 2 year guarantee on all workmanship. At the time of the installation, I mentioned to the business owner that the configuration of the downspouts was different than what was previously on the house. (Previous to this I had never had any of the issues outlined below). Since the installation I have noticed several concerns with drainage: ice at the base of my front steps and in front of my garage, water pooling near the foundation, dripping between the eavestrough and the fascia, ice build-up at the downspouts, and water coming through the seams of the eavestroughs. * **** ** ********* ****** *** ****** ** * ******** ***** ** ******* ******* *********** ***** ** *********  In February of 2023 I tried to contact the business owner Gord to voice my concerns (left text message on Feb. 9, 2023 and voice message on Feb. 13, 2023). He did not return my calls. On March 10, 2023, my brother spoke to Gord who reported that he was recovering from back surgery and would address my concerns in March or April 2023 but I have never had any communication from him. I contacted him again on May, 29, 2023. My other concern with this business owner is the manner in which he treated me when the work was being completed. He pressured me into moving forward with the job even though he knew that my husband had recently passed away and I had expressed the desire to postpone the work until a later date. **** **** * ********** *** ***** *** *** ************* ** *** *********** ********** *** **** ****** ** *** ****** **** *** **** *** **** ** **** **** *** *** ***** ******** * **** **** ***** **** ** *** ***** *******  My hope is that these concerns can be dealt with in a timely and satisfactory manner. I also hope that this business owner will realize the stress that he has caused me not only emotionally but also in terms of the potential damages to my home because of the concerns related to his workmanship. Thank you for assisting me in resolving this matter. ********** ***** *****