Business ProfileforManitoba Hydro

November 2022 I received a Hydro bill of nearly $**** in new charges. I called in to say that there must be a mistake and I was concerned there was an issue with my furnace, as it had been turned back on recently. Hydro assured me that a good portion of the amount was due to under-estimated previous bills, and that only around $**** would have been in the last month, which still seemed high to me. January 2023, I received a bill of over $**** in new charges. Very shortly after, my furnace completely broke, ****** ******* ** *** *** *** ** *** **** ** * **** ** ** **** *** * ***** I hired an electrician who came out and fixed the furnace, saying it would have been having issues for a while before completely breaking like it did. I called Hydro to complain that when I asked for help nothing was offered, and that I had proof the bill was due to a break in the furnace, to which they said I was on my own and had to pay the bill, they couldn't adjust it at all. I entered a payment plan, which I was told to call and reinstate every 3 months. I called the other day and was told that as of 6 weeks ago, they only approve payment plans that pay the account to 0 within 3 months. I am being told that if I can't come up with over $**** plus what my next 3 months will cost me, my power will be limited to my furnace and fridge. * ** * ****** ******** *** **** **** ****** ** ** **** ** **** *** ** ******* *****. I have never missed a payment from my payment plan, and have a 9 year history with Hydro of having my account paid up to date UNTIL these 2 incredibly high bills. Paying them down has been difficult with the $*** of interest added each month as well as the fact that the person who lived here before me (3 years ago) said in the summer their bill never surpassed $***, and mine is well over that for some reason. I had an electrician out who said nothing is drawing inappropriate power, and my home assessed for energy efficiency, and it is as efficient as a new build.