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          Find a Location

          Gould's Discount Medical has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Gould's Discount Medical

              3901 Dutchmans Lane #100 Louisville, KY 40207-4701

            • Gould's Discount Medical

              6802 Dixie Highway Louisville, KY 40258

            • Gould's Discount Medical

              504 E. Louis & Clark Blvd. Clarksville, IN 47129

            • Gould Elevator and Accessibility

              118 Patriot Drive #101 Medical Arts Bld. Bardstown, KY 40004

            • Gould's Discount Medical

              198 Moore Drive Lexington, KY 40503

            Business ProfileGould's Discount Medical

            Medical Equipment
            Multi Location Business

            Contact Information

            3901 Dutchmans Lane #100

            Louisville, KY 40207-4701

            Visit Website
            Email this Business
            (502) 491-2000

            Customer Reviews

            1.12/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Gould's Discount Medical has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Gould's Discount Medical

                3901 Dutchmans Lane #100 Louisville, KY 40207-4701

              • Gould's Discount Medical

                6802 Dixie Highway Louisville, KY 40258

              • Gould's Discount Medical

                504 E. Louis & Clark Blvd. Clarksville, IN 47129

              • Gould Elevator and Accessibility

                118 Patriot Drive #101 Medical Arts Bld. Bardstown, KY 40004

              • Gould's Discount Medical

                198 Moore Drive Lexington, KY 40503

              Location of This Business
              3901 Dutchmans Lane #100, Louisville, KY 40207-4701
              Email this Business
              BBB File Opened:
              1/9/1992
              Years in Business:
              34
              Business Started:
              8/1/1989
              Business Incorporated:
              8/1/1989
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Gould Elevator and Accessibility
              Business Management
              • Mr. Mike Rice, Branch Manager
              • Mr. John Cason, Regional Vice President
              Contact Information

              Principal

              • Mr. Mike Rice, Branch Manager
              • Mr. John Cason, Regional Vice President

              Customer Contact

              • Mr. John Cason, Regional Vice President
              Additional Contact Information

              Fax Numbers

              • (502) 495-2476
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/07/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              I began receiving monthly EOBs from my insurer in July 2023 related to oxygen services rendered by this business that were not rendered to me. I have contacted my insurer and this business multiples times regarding the claims, and learned that the services were provided to someone with the same initials as me who is using my insurance information. I have been promised that the claims would be investigated and removed, since I am not a customer of this business. In January 2024, I received a bill by mail from this business. Nothing has been done to correct the issue I have identified. Yesterday I received an EOB showing a much higher amount than was shown on previous EOBs. I do not know what more I can do to have this issue corrected. I am afraid that this business may eventually report this account (which is for someone other than me, but who has been using my insurance information) to collections or a credit agency. I am going that BBB can help before I contact relevant state authorities.
              Read 30 More Complaints

              Customer Reviews

              26 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sandra P

              04/16/2024

              Multiple mistakes on getting a standard wheelchair for my 92 year old mother. Said they didn’t have the doctors order but they DID. Another employee had already checked on it. Initial delivery man canceled our order. Next day they finally sent correct one but it had to be adjusted. Delivery young guy Chad? Said it had to be taken back to the shop to be “hemi’d”. He said he doesn’t do that. Next guy Byron delivered Monday and it wasn’t the correct chair and it had to be adjusted also. He said Chad had the tools on his truck but didn’t want to take time to do the work.Byron attempted to adjust but didn’t have proper tools. Had to borrow from our neighbor. Chair did not fit my mother at all. Had to return it also. Worst service ever. There’s not enough room to tell you all the bull****runaround we got! Will not recommend and will never use them again. Reported them to Medicare too. They also asked for my mothers credit card number even though it was approved by Medicare.
              Read 25 More Customer Reviews

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

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              BBB Reports On

              BBB reports on known marketplace practices.

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